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Joined: Feb 2008
Posts: 116
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OP
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Joined: Feb 2008
Posts: 116 |
I have CIX1200 system. One of my departments are having a problem with five CO Lines disconnecting callers while they are on Hold. These same lines are on all 20 stations in the department. I had the carrier check the CO lines and they said that no problem was found. Could there be something in the system that may be causing this?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Probably something to do with release supervision on those trunks. What type of trunks are they?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Also (a long shot), but do you have on hold music?
I ask because I have had multiple customers think they lost people on hold due to CO disconnects, when in reality people were hanging up when placed on hold... because they thought they had been disconnected.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Feb 2008
Posts: 116
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OP
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Joined: Feb 2008
Posts: 116 |
They are Centrex Line from the carrier. No people are not hanging up. I tired calling myself, had them put me on hold and after a few seconds you can hear the line disconnect.
Sometimes the users say if they see the flashing hold light go off and they quick try to pick up the line they can save the call.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Had this problem before with Centrex. Check the release supervision in trunk assignments.
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Joined: Feb 2008
Posts: 116
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OP
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Posts: 116 |
What should the release supervision be setup as?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Enable. But make some test calls after the change to make sure that the trunks disconnect correctly.
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Joined: Feb 2008
Posts: 116
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OP
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Joined: Feb 2008
Posts: 116 |
Release Supervision only gives me choices of "Received" or "Not Received" same thing for Answer Suprevision.
Both Release and Answer Supervisions are set for "Not Received" on all my Centrex Lines.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
My bad, change it to recieved.
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Joined: Feb 2008
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