web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#195375 11/07/08 01:36 PM
Joined: Oct 2006
Posts: 38
ErikGun Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 38
We have a CIX 670 with a ISDN T1. I have a DID set to Dialing Digits to extention 230 for a Analog Fax machine. Everything works fine except, when the extention is in use and another call comes in on that DID it just rings until either the incoming line drops the call or the Extention is free and picks up.

How to i set this to give me a busy signal when the extention is in use.

Thank for the help.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
I'm not a Toshiba guru, but most systems have an intercept routing plan for subsequent calls to a particular DID number upon busy. It sounds as if an alternate route for the fax number hasn't been established. More than likely, there is a default intercept route allowing these calls to ring to nowhere instead of returning a busy signal.

PRI circuits and their associated DID numbers require that the local system (and programmer) have a full command of alternate routing for calls that can't be delivered.


Ed Vaughn, MBSWWYPBX
Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
*****
Offline
Former Moderator-Toshiba, Request an Installer
*****
Joined: Sep 2004
Posts: 2,017
There is a document on Toshibas Dealer FYI site that details how to set up a PRI for fax machines. I haven't had to do it on a t-1, maybe Tom or Tony will have some input.


Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network.

Toshiba Technical Support at: One Ring Telecom
Joined: Jun 2007
Posts: 627
Member
Offline
Member
Joined: Jun 2007
Posts: 627
Go Trunks -> ILG -> select trunk group, Option 17 is Auto Camp on. Set this to disable.

Joined: Nov 2008
Posts: 3
Member
Offline
Member
Joined: Nov 2008
Posts: 3
Also goto Advanved -> Station -> assignments for that extension and make sure call waiting is set to disabled

Joined: Oct 2006
Posts: 38
ErikGun Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 38
mj_wald and ClearVoice, That did the trick! Thank you!


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
4 members (Toner, Curlycord, Professor Shadow, dans), 96 guests, and 250 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5