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Joined: Nov 2007
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Our phone system is a CIX v AR5.20 with Stratagy DK 424i, with a combination of IP and digital sets. Inbound lines are 11 analog loops from a T1 concentrator thingy; the 11 lines are configured to hunt OK.

For quite some time it's been possible to forward extensions to cell phones via:

#6011 9 [cellnumber] #

However, there's a very annoying trend where forwarded calls often roll back to the auto-attendant. We just upgraded from the legacy CTX 100 to a new CPU board (I guess now we're a CIX?) and MOST programmed features worked fine. I wasn't watching when the tech did his thing, so it's feasible something slipped under the radar.

I can't duplicate this reliably, but seem to have narrowed it down a bit:

- If I dial our main line from an on-site extension ("out" then back "in"), the forwarding works consistently.
- If I dial our main line from a cell phone and dial the forwarded extension, it will "sometimes" forward. Even repeated attempts on the same extension will forward inconsistently.

I realize that dialing into our main number then being forwarded out is using two trunks; if there's a way around this I'd appreciate advice.

I noticed that 6 of 11 trunk lines are configured with Release Supervision "Not Received"; the others are "Received". Is it likely this setting is causing the problem? Do I need to reboot anything if I made this setting change to test it?


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It will be hit and miss on the 11 analog trunks.

I've seen where 100 or so calls work, but that one call that is important fails and the customer wants to rip the phone system out.

If you have 11 trunks in the system, why not get a PRI instead. The break even point is close to that...

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So the auto attendant answers first, then you dial the extension you want and the auto attendant transfers you. And if the target extensions is call forwarded to an external number, your call should now ring the external number? Is this your situation?

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Quote
Originally posted by phonemeister:
So the auto attendant answers first, then you dial the extension you want and the auto attendant transfers you. And if the target extensions is call forwarded to an external number, your call should now ring the external number? Is this your situation?
Yes: that's the expected behavior.

While watching the PBX during this, I see and hear the following:

  • Relay "click" on the RCOU card.
  • Small red LED on the RCOU (indicates active inbound line I assume).
  • Stratagy IP answers, lights a green LED on the voicemail card.
  • Disk activity on the Stratagy while I hear the autoattendant greeting.
  • I dial the extension; autoattendant says "please hold while I try that extension."
  • Hear hold music for a few moments while the following happens.
  • See Stratagy green light go out; hear another relay click or two on the RCOU.
  • A second red LED lights for an active line on the RCOU very briefly, then it goes out.
  • Back to Stratagy IP answering with the main autoattendant menu.


It's acting as if there are no empty lines available, but during this test 30 minutes ago I had at least 5 open trunks.

Further: I dialed a voicemail box which was directed to an outside line (9,number): the same events happened. This is why I'm suspecting something awry with the line groups or trunks rather than the digital phone set.


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Is there an H after the extension number in the extension field of the mailbox?

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No, just the number. It has worked in the past without the H.

Maybe the upgrade from CTX100 to the CIX board added "features"?


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Put the H in there and try it.

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agreed.. the blind transfer should fix it


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How do I make a "call forward external" do a blind transfer? This is about #6011 not working consistently.

Any thoughts on what it would cost hardware-wise to switch to a PRI? Does this mean pulling the RCOU cards and installing a single T1 card of some sort?


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The blind transfer refers to the voicemail. Put an H after the extension number in the mailbox.

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