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Joined: Sep 2007
Posts: 22
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Joined: Sep 2007
Posts: 22 |
Anybody,
I have a CIX 100 system installed in my building, I would like to have the Phone switch to the sorry we are closed voice mail at 5:00 is this possible. I have been reading the E-manager manual and I can only find a section that tells me how to program the system to ring a certain phone at closing. I just want it to automatically switch to the closed voice mail at 5:00. Any help please
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
Yes, this is possible with the Auto-Scheduling. Day/Night service. It may be a little confusing if you never did it before. I would suggest getting your vendor to do this the first time and show you then you are good to go on your own if you need to change it later.
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Joined: Sep 2007
Posts: 22
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Joined: Sep 2007
Posts: 22 |
When you Say the Day / Night service you are refering to the E-manager software correct. My service tech told me this would have to be done out side of the Phone system and done on the Voice mail system.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
How do you switch to the "we are closed" greeting right now?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Hi jabroni138 , You change where the calls ring with eManager (ie 200, 300, etc.). You change the message and business hours within VM. If you haven't done it before, it would probably be best to call your local Toshiba dealer and have them change it. It should all be able to be done remotely. (sorry phonemeister, I was typing as you were responding!  )
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Sep 2007
Posts: 22
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Joined: Sep 2007
Posts: 22 |
Phonemeister: We currently dont its always the same recording the tech never set it up to switch.
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Joined: Sep 2007
Posts: 22
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Tony, good to hear from you, Thanks I guess I will have to spend more money on this system. One question shouldn’t the tech have asked during installation
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Joined: Jul 2006
Posts: 728
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Yes, When and if you had the meeting on how you wanted the system implemented, that is one of the questions to ask. I know I asked those types of questions all the time.
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Joined: Feb 2007
Posts: 1,314
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Typically there should have been a meeting of sorts between you the customer, and the company doing the install to discuss how you wanted the system set up. Techs are not mind readers and there are a million and one ways to set up these new phone systems. What you are asking is an auto schedule done in the vm system. What vm system do you have? Maybe one of the mods here can help you out remotely.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Originally posted by jabroni138: Tony, good to hear from you, Thanks I guess I will have to spend more money on this system. One question shouldn’t the tech have asked during installation It shouldn't be too much money if you have exactly what you need done detailed for someone, before tehy connect remotely. But as Travis said, let us know exactly what setup you have : VM, system and phones, and we should be able to tell you what it will take.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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