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#195548 11/21/08 06:15 AM
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Anybody,

I have a CIX 100 system installed in my building, I would like to have the Phone switch to the sorry we are closed voice mail at 5:00 is this possible. I have been reading the E-manager manual and I can only find a section that tells me how to program the system to ring a certain phone at closing. I just want it to automatically switch to the closed voice mail at 5:00. Any help please

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#195549 11/21/08 06:25 AM
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Yes, this is possible with the Auto-Scheduling.
Day/Night service. It may be a little confusing if you never did it before. I would suggest getting your vendor to do this the first time and show you then you are good to go on your own if you need to change it later.

#195550 11/21/08 09:27 AM
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When you Say the Day / Night service you are refering to the E-manager software correct.
My service tech told me this would have to be done out side of the Phone system and done on the Voice mail system.

#195551 11/21/08 09:40 AM
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How do you switch to the "we are closed" greeting right now?

#195552 11/21/08 09:44 AM
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Hi jabroni138 ,

You change where the calls ring with eManager (ie 200, 300, etc.).
You change the message and business hours within VM.

If you haven't done it before, it would probably be best to call your local Toshiba dealer and have them change it. It should all be able to be done remotely.

(sorry phonemeister, I was typing as you were responding! smile )


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
#195553 11/21/08 10:14 AM
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Phonemeister: We currently dont its always the same recording the tech never set it up to switch.

#195554 11/21/08 10:18 AM
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Tony, good to hear from you, Thanks I guess I will have to spend more money on this system. One question shouldn’t the tech have asked during installation

#195555 11/21/08 11:06 AM
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Yes, When and if you had the meeting on how you wanted the system implemented, that is one of the questions to ask. I know I asked those types of questions all the time.

#195556 11/21/08 11:09 AM
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Typically there should have been a meeting of sorts between you the customer, and the company doing the install to discuss how you wanted the system set up. Techs are not mind readers and there are a million and one ways to set up these new phone systems. What you are asking is an auto schedule done in the vm system. What vm system do you have? Maybe one of the mods here can help you out remotely.

#195557 11/21/08 12:42 PM
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Quote
Originally posted by jabroni138:
Tony, good to hear from you, Thanks I guess I will have to spend more money on this system. One question shouldn’t the tech have asked during installation
It shouldn't be too much money if you have exactly what you need done detailed for someone, before tehy connect remotely.

But as Travis said, let us know exactly what setup you have : VM, system and phones, and we should be able to tell you what it will take.


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
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Moderated by  Carlos#1, phonemeister 

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