On a call, we hear ringing from another incoming call (Strata DK16)

Print Thread

Rate Thread

On a call, we hear ringing from another incoming call (Strata DK16) #197853 06/17/09 02:29 AM
Joined: Mar 2007 Posts: 49 South Bend, IN John Hupp Member
John Hupp Member Joined: Mar 2007 Posts: 49 South Bend, IN	During a call, we have started to hear in the conversation the ringing from another incoming call. And perhaps in a related development, people calling us say they can hear a very faint background hum during the conversation. What are the likeliest causes?

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197854 06/17/09 05:14 AM
Joined: Dec 2006 Posts: 810 Greenville, SC p2ii Member
p2ii Member Joined: Dec 2006 Posts: 810 Greenville, SC	while on a call do this... press and hold "redial" key and then press and release the "vol down" key Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197855 06/17/09 05:35 AM
Joined: Mar 2007 Posts: 49 South Bend, IN John Hupp Member
John Hupp Member Joined: Mar 2007 Posts: 49 South Bend, IN	I'm entirely willing to try that, but I looked it up and it appears to be a procedure for dealing with call-waiting tones. What I was describing is the basic incoming-call ring that is set to ring all the phones here. We hear that in the handset while we're on a call.

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197856 06/17/09 07:55 AM
Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee Steve Mull Member
Steve Mull Member Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee	Redial volume down turns off , redial volume up turns on.

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197857 06/17/09 07:58 AM
Joined: Dec 2007 Posts: 2,033 Columbus, Ohio MacOSX Moderator-Toshiba
MacOSX Moderator-Toshiba Joined: Dec 2007 Posts: 2,033 Columbus, Ohio	Yup, as p2ii said - REDIAL + VOL down button will turn off the ringing in the handset. It is not referring to a typical "call-waiting", as you're probably thinking of, which relates to doing a "flash" to switch over to the call... that only deals with a single line that has call waiting turned on from the phone company. - Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197858 06/17/09 08:10 AM
Joined: Mar 2007 Posts: 49 South Bend, IN John Hupp Member
John Hupp Member Joined: Mar 2007 Posts: 49 South Bend, IN	OK, thanks for the clarifications. I'll give it a try.

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197859 06/17/09 08:13 AM
Joined: Mar 2009 Posts: 7 Canada Marktech Member
Marktech Member Joined: Mar 2009 Posts: 7 Canada	Not sure if there was any resolution on this topic but if disabling the call waiting tones does not fix the issue it could just be wiring related. Could just be the actual dial tone bleeding through on your lines. Are the lines consecutive? If you disconnect the line from the system and pick up dead air can you still hear the ringing in the background?

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197860 06/17/09 08:33 AM
Joined: Dec 2007 Posts: 2,033 Columbus, Ohio MacOSX Moderator-Toshiba
MacOSX Moderator-Toshiba Joined: Dec 2007 Posts: 2,033 Columbus, Ohio	Marktech, This is very common on Toshiba DK series systems... it was an easy feature for a customer to accidently turn on, so it's a 99% probability that's what's going on. That being said, IF that is not the problem, then there may be something with the wiring. ---- Steve, sorry for posting over you... must have been typing at the same time! - Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197861 06/18/09 08:54 AM
Joined: Mar 2007 Posts: 49 South Bend, IN John Hupp Member
John Hupp Member Joined: Mar 2007 Posts: 49 South Bend, IN	Thank you one and all, beginning with P2II. The "Call Waiting" switch did take care of it. And yes, there is a new staffer in the office, so some accidental fumbling with the keys probably accounts for it.

Re: On a call, we hear ringing from another incoming call (Strata DK16) #197862 06/18/09 01:41 PM
Joined: Dec 2006 Posts: 810 Greenville, SC p2ii Member
p2ii Member Joined: Dec 2006 Posts: 810 Greenville, SC	No problem. Glad it worked out. Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage

Moderated by Carlos#1, phonemeister

Hop To

Link Copied to Clipboard

sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems On a call, we hear ringing from another incoming call (Strata DK16)