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Voiceworks VM with Toshiba #200096 01/28/10 08:45 AM
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Amy DeBruyne Offline OP
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I had a DK16 using a Voiceworks VM (external VM)when the DK16 power supply went bad. I didn't have a DK16 powersupply but did have a DK40 so i put that in instead. Now, when the calls are answerd by the VM AA and they dial an extention the phone doesn't ring - doesn't even flash - and the call goes back to the main greeting.

For problem 1 - sounds like the DTMF integration isn't working - what is different about the DK40 that it doesn't work in it, but the VM worked fine in the DK16.

For problem 2 - is there a different set of VM ID codes to use with the Voice Works VM? I tried using the #656-91 code with no luck.

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Re: Voiceworks VM with Toshiba #200097 01/28/10 09:17 AM
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I agree with you on issue #1. The inband signaling should be set as # + mailbox number + # to leave a message. For retrieve, it should be set for * + mailbox number + #. Of course, these need to be changed in the DK40. You will probably need to check the message waiting set and cancel codes while you are at it to see if those are different.


Ed Vaughn, MBSWWYPBX
Re: Voiceworks VM with Toshiba #200098 01/28/10 09:20 AM
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Amy DeBruyne Offline OP
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Ed -

Where do I find what the codes should be for the VoiceWorks? I looked in the progrmaming manual the customer had and there was nothing listed for VM or MSG Light ID codes.

Re: Voiceworks VM with Toshiba #200099 01/28/10 09:48 AM
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Message waiting codes are in function 515 of the VoiceWorks.

They do show that phone system type 45 (function 205) will set defaults for the DK series, but I don't believe that the DK40 even existed when the VW was in production.

I believe it be in your best interest to try to match what was already there rather than changing anything in the voice mail.


Ed Vaughn, MBSWWYPBX
Re: Voiceworks VM with Toshiba #200100 01/28/10 10:04 AM
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Amy DeBruyne Offline OP
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I am not touching the VM - no worries there!

If the codes/type of system is set on the Voice Works and all we did is went from the DK16 to the DK40, which really only increased the number of ports - same cards are used in both, wouldn't it stand to reason that it should work?

Re: Voiceworks VM with Toshiba #200101 01/28/10 10:14 AM
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So I take it that there's no chance of getting the DK16 back to life to find out how it was set up?

It has been a long time since I worked with DK systems. Didn't you have to include the whole leave message string in the forwarding setup at each phone? I'm sure that they've improved upon that by now, but I figured I'd ask.


Ed Vaughn, MBSWWYPBX
Re: Voiceworks VM with Toshiba #200102 01/28/10 10:17 AM
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KENB Offline
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Did u put in the 3 sets of call forwarding
603 or 604
656
657

its pretty much the same as 280 ,the 14,40,280,424 are in the same book not 16

Re: Voiceworks VM with Toshiba #200103 01/28/10 10:59 AM
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Amy DeBruyne Offline OP
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We didn't install this - it came from NYC. WE got called because the power supply crapped out.

i did try the forwardignn and that works - but sends the calls to the main greeting not the personal mailbox.

The bigger problem is that when an extension is dialed in the AA it isn't even ringing the phones. It did on the DK16 but not on the DK40.

Re: Voiceworks VM with Toshiba #200104 01/28/10 11:20 AM
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A simple fix might be to just change the VW to supervised transfer. That way, it won't rely on all of the necessary forwarding codes in the DK.


Ed Vaughn, MBSWWYPBX
Re: Voiceworks VM with Toshiba #200105 01/28/10 11:30 AM
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BobRobert Online Content
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Will the DK40 power supply fit the DK16 KSU?

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