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Joined: Jan 2009
Posts: 7
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Joined: Jan 2009
Posts: 7 |
I have set up Polycom 8020 on CIX 670 and can retrieve Parked calls on a DP5000 but can not park a call using the 8020 set. I am doing FCN 1 then dialing #33# and then send and get an error stating that feature is unavailable I have also tried FCN 1 #33 Ext and then send and same error, any idease?
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Joined: Dec 2006
Posts: 810
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Do both the CIX and MIPU card have the latest firmware? More advanced SIP feature are only available on the newer versions.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Jan 2010
Posts: 6
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Please correct me if i'm wrong, but SIP does not support the '#'. It will work in DTMF (when dialing in an auto attendant) but not in the original SIP invite message.
You would have to setup a new feature code without the # to park a call. Use something like 444.
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Joined: Dec 2006
Posts: 810
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Joined: Dec 2006
Posts: 810 |
Here's the list of features codes available. They require CIX release 5.20 mt014 or higher and MIPU version 0118 or higher.
SIP Line Features
• Call Extension ID
• Do Not Disturb (CIX) [#6091 enable / #6092 disable > Send key]
• Voice Mail Retrieval [#408 > Send key]
• Call Forward – All Call (CIX) [#6011 > (extension num) > Send key]
• Call Forward – Busy (CIX) [#6021 > (extension num) > Send key]
• Call Forward – No Answer (CIX) [#6031 > (extension num) > Send key]
• Call Forward – Busy, No Answer (CIX) [#6041 > (extension num) > Send key]
• Call Forward – Cancel (CIX) [#6051 > Send key]
• Call Park [FCN 1 > #33# (or #33 + extension num) > Send key]
• Call Park Retrieve [#32 + extension num (or #32#) > Send key]
• Call Pickup [#5#5 + extension num > Send key]
• Page All (Outbound) [#30 > Send key]
• Page Group (Outbound) [#31 + group num > Send key]
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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