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Randomly Going off Hook
#200148 02/02/10 12:43 PM
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thillis Offline OP
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Hopefully I explain this correctly. I have a CTX 100 with DTK3010 phones. I have one user who is complaining that her phone will randomly pick up to speaker phone. No one is calling. It just automatically picks ups. If it happens on the weekend it will stay on until she gets in and hangs it up. The phone works fine when someone is calling her or she is calling out. No one else is complaining of this problem. I have switched phones and that did not help. It happens at random times and random intervals. Any help is greatly appreciated.

Toshiba Telephones and Equipment
Re: Randomly Going off Hook
#200149 02/02/10 12:47 PM
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Double and triple check the wiring at the jack and at the blocks , maybe even move it to another port ?

Re: Randomly Going off Hook
#200150 02/02/10 01:41 PM
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At least one time I had a strange problem, tech supoort recommended using the wire mesh that comes with a CTX 670. They were probably just throwing stuff out, like I usually do when troubleshooting.

As far as troubleshooting, I would also recommend trying a different port, checking wiring, plus trying a different pair on the cable.

It is kind of odd that it stays offhook on intercom. Usually the phone will timeout and go idle, unless it goes offhook to a CO line.

Re: Randomly Going off Hook
#200151 02/02/10 05:26 PM
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What is programmed on button 6 of the phone? Try removing anything from that button and see what happens. Certain software revisions had an issue with button 6 on some phones and mysteriously going off hook. Of course, an update to the latest software version should fix this.


Pat Austin
Teleco Inc.
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Re: Randomly Going off Hook
#200152 02/02/10 10:20 PM
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It's a problem with the BDKU1A. You need to send your dealer should send it out for repair. or you need to not use that port.


Gr8phones4less
Re: Randomly Going off Hook
#200153 02/03/10 08:06 AM
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Quote
Originally posted by p2ii:
What is programmed on button 6 of the phone? Try removing anything from that button and see what happens. Certain software revisions had an issue with button 6 on some phones and mysteriously going off hook. Of course, an update to the latest software version should fix this.
AHA!! You've answered my question I was gonna post about a similar problem! I've got an IP phone at my house that like to pick up line 5 (button 6) at random times - like when I'm sleeping!

Re: Randomly Going off Hook
#200154 02/04/10 06:00 PM
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p2ii is dead on the money we have had this problem numerous times. If we can help send me a PM we are a dealer in Eastern N.C.

Re: Randomly Going off Hook
#200155 02/04/10 08:19 PM
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Button 6 was an issue years ago with the early version BDKU cards.


Regards
Carl
Re: Randomly Going off Hook
#200156 02/06/10 10:24 AM
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This issue was two fold, yes it was older versions of BDKU cards and yes, you must install the RFI Mesh and ground the system. Replace the older BDKU card with V2 along with making sure the mesh is installed and the system is grounded. This will cure the problem!


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