web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#200148 02/02/10 08:43 AM
Joined: Jan 2008
Posts: 7
thillis Offline OP
Member
OP Offline
Member
Joined: Jan 2008
Posts: 7
Hopefully I explain this correctly. I have a CTX 100 with DTK3010 phones. I have one user who is complaining that her phone will randomly pick up to speaker phone. No one is calling. It just automatically picks ups. If it happens on the weekend it will stay on until she gets in and hangs it up. The phone works fine when someone is calling her or she is calling out. No one else is complaining of this problem. I have switched phones and that did not help. It happens at random times and random intervals. Any help is greatly appreciated.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#200149 02/02/10 08:47 AM
Joined: Jan 2006
Posts: 2,266
Likes: 1
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Likes: 1
Double and triple check the wiring at the jack and at the blocks , maybe even move it to another port ?

#200150 02/02/10 09:41 AM
Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
At least one time I had a strange problem, tech supoort recommended using the wire mesh that comes with a CTX 670. They were probably just throwing stuff out, like I usually do when troubleshooting.

As far as troubleshooting, I would also recommend trying a different port, checking wiring, plus trying a different pair on the cable.

It is kind of odd that it stays offhook on intercom. Usually the phone will timeout and go idle, unless it goes offhook to a CO line.

#200151 02/02/10 01:26 PM
Joined: Dec 2006
Posts: 810
Member
Offline
Member
Joined: Dec 2006
Posts: 810
What is programmed on button 6 of the phone? Try removing anything from that button and see what happens. Certain software revisions had an issue with button 6 on some phones and mysteriously going off hook. Of course, an update to the latest software version should fix this.


Pat Austin
Teleco Inc.
Product Manager/Sales Engineer
Adtran ATSP
TCTE/CTP Certified

Teleco Homepage
#200152 02/02/10 06:20 PM
Joined: Jan 2010
Posts: 10
Member
Offline
Member
Joined: Jan 2010
Posts: 10
It's a problem with the BDKU1A. You need to send your dealer should send it out for repair. or you need to not use that port.


Gr8phones4less
#200153 02/03/10 04:06 AM
Joined: Nov 2005
Posts: 84
Member
Offline
Member
Joined: Nov 2005
Posts: 84
Quote
Originally posted by p2ii:
What is programmed on button 6 of the phone? Try removing anything from that button and see what happens. Certain software revisions had an issue with button 6 on some phones and mysteriously going off hook. Of course, an update to the latest software version should fix this.
AHA!! You've answered my question I was gonna post about a similar problem! I've got an IP phone at my house that like to pick up line 5 (button 6) at random times - like when I'm sleeping!

#200154 02/04/10 02:00 PM
Joined: Mar 2005
Posts: 406
Member
Offline
Member
Joined: Mar 2005
Posts: 406
p2ii is dead on the money we have had this problem numerous times. If we can help send me a PM we are a dealer in Eastern N.C.

#200155 02/04/10 04:19 PM
Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
Button 6 was an issue years ago with the early version BDKU cards.


Regards
Carl
#200156 02/06/10 06:24 AM
Joined: Mar 2009
Posts: 121
Member
Offline
Member
Joined: Mar 2009
Posts: 121
This issue was two fold, yes it was older versions of BDKU cards and yes, you must install the RFI Mesh and ground the system. Replace the older BDKU card with V2 along with making sure the mesh is installed and the system is grounded. This will cure the problem!


TCTE/CTP Certified
MCP Certified

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5