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Joined: Feb 2010
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My co-worker sitting next to me has the same phone and he gets caller ID but I do not see the callers name until I actually pick up the phone which defeats the purpose of having caller ID.
Please help I am a newbie!!!
Regards,
Dpaz
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Joined: Jun 2003
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Moderator-Toshiba
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Moderator-Toshiba
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Do you have the DK or CTX/CIX model?
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Joined: Feb 2010
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DKT2010-SD is the model number.
Regards,
Dpaz
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Joined: Jun 2003
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Moderator-Toshiba
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Moderator-Toshiba
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That's the model number of the desk phone. The system that powers the desk phone is what we'll need from you to properly help you. Can you find out?
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Joined: Feb 2010
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Regards,
Dpaz
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Joined: Feb 2010
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Regards,
Dpaz
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Joined: Jun 2003
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Moderator-Toshiba
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Moderator-Toshiba
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Try this, press the Mode button located under the display and then dial 61. This should turn on the caller id display.
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Joined: Feb 2010
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This did not help. It did say display mode on but I'm still not seeing who the caller is until I pick up the phone. Any other suggestions?
Regards,
Dpaz
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Joined: Feb 2010
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Actually it says Inform mode on. Sorry.
Regards,
Dpaz
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Joined: Jun 2003
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Moderator-Toshiba
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Moderator-Toshiba
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What does your display read when the phone is idle?
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No.202 (Which I think is my extension)
Date and Time
Regards,
Dpaz
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Joined: Feb 2010
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More Info. All of my co-workers get caller ID except me and we all sit in the same area.
Regards,
Dpaz
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Joined: Jun 2003
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Moderator-Toshiba
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Moderator-Toshiba
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How do you receive calls? Is the automated attendant transferring the incoming calls to you?
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Joined: Feb 2010
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All of the calls come in to one number which rings at all of our desks. Whoever is available answers it.
Regards,
Dpaz
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Joined: Oct 2005
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When a call is ringing in, do the line buttons flash red, green or not at all on your telephone set? What about the sets where the CID works?
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Joined: Jan 2006
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Are you sure your phone is ringing ?
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My phone does not ring but the lights flash. The lights flash red.
Regards,
Dpaz
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Joined: Feb 2010
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I have to actually push the button connected to the line that is ringing. My co workers just pick up the phone and can talk immediately.
Regards,
Dpaz
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Joined: Jun 2003
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Moderator-Toshiba
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That's the reason. Your phone will need to ring.
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How can I make that happen?
Regards,
Dpaz
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Joined: Jun 2003
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Moderator-Toshiba
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Moderator-Toshiba
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You're going to need a tech to come out and do that for you since it involves system programming.
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OK. Bummer but thanks for the help
Regards,
Dpaz
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Joined: Sep 2010
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I have this phone, the DKT 2010 SD and I did that to change it to information mode (61) and it is still not showing. My phone does ring. What else can I do to get it to work?
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Joined: Jan 2006
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Is you system equiped for caller ID ?
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Joined: Sep 2010
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Yes, I think so. It is the DKT 2010 SD which the user above mentioned that his co-workers get the caller id to work. Also I set-up / ordered caller id through my phone company, Century Link.
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Joined: Jan 2006
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Your phone system has to be carded for caller ID , The DK systems don't do caller ID with out the caller ID card in the system
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Joined: Sep 2010
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How do I find out if my system is 'card' for caller id ?
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Joined: Jan 2006
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which system do you have ?
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I don't know, I remember hearing something like Centrex. It is a two line system, don't know if this helps.
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Joined: Jan 2006
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Nope, either a DK or CTX/CIX
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Would a circa 1997 DK40 system have caller ID potential? I turned information mode on at the attendant console and dialed in from my cell - no number showed up. 
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Joined: Oct 2005
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It is possible, but you have to install either a TCIU circuit board in the base cabinet or an RCIU in the expansion cabinet (if installed).
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