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Joined: Feb 2010
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hi i just get yesterday toshiba phone system
M# CHSU40A2 - strata, so when all my line get busy. if i have customer try call me he gonna get busy line. i want when i got all the lines busy. to go direct to voicemail. well the guy sell to me this system say is not possible. is true? right now for me looks like home phone. what i do?
Rick
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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If there are no CO lines available for the call to come in on they will get a busy.
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Joined: Feb 2010
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im sorry what you mean CO line?
so i gonna need buy i voicemail system or have kind system all one unit?. because if i have 3 or 4 small office this system maybe gonna work nice, because i can transfer the call, but all my phone same room, looks little bit supid have phone system like that
Rick
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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CO Line= incoming and outgoing telephone number
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Joined: Feb 2010
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thank you steve, so what i do? change system for someone support voicemail?
Rick
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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There is no phone system with voicemail that can do what you want,The only way you can have it to where if all lines are busy and call go to voicemail is to get voicemail from your dialtone provider and have them set it up to go to there voicemail on a busy.
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Joined: Dec 2008
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The system supports voice mail, but if all your lines are busy, the voice mail in the system will never get the call. With all lines busy, the call can not get to the phone system. If this isn't clear, you may need an experienced technician.
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Joined: Feb 2010
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its clear, i gonna look for voicemail provider. thank you very much
Rick
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Joined: Jun 2005
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I have heard this a few times. Most people get it after an explanation or 2, but I remember one time trying to explain the same thing to a customer for somewhere close to an hour. I was about to take out a note pad and draw pictures.
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A picture is worth a thousand words. Sometimes thats what it takes to get people to understand.
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