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Joined: Dec 2009
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CIX 670... A Little Help Please. On eManager under COS... COS 40 Disconnect Outgoing Call and in System Data... System 22... They are both greyed out. I can not make changes. I am logged on as the administrator. Does anyone know why? Can this be fixed? I have some phones that are set up for public use but they are being taking advantage of and the Administrators want to limit the time of the outgoing calls.
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Joined: Jan 2006
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What version of software on the system? probably the software on the system doesn't support
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Joined: Dec 2009
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Not Sure... Where can I find that information?
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Steve, I have software version 5.20A11a. How can I know for sure it's a software issue?
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Joined: Jan 2006
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If you hold your mouse pointer over the greyed out are it will tell you "your system software doesn't support". I just checked the COS 40 on a new system I just got in.
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Joined: Jun 2005
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That would be the software level of emanager you are reading. The feature will be greyed out if the phone system software does not support a feature.
I have never seen that COS NOT greyed out on any system I have connected to. I have seen that COS in eManager for some time. I don't know if they ever implemented it or if they did at one time then removed it. I just checked software level from about a year ago and it was grey also. I can check a more recent version when I get a chance.
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