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Joined: Aug 2010
Posts: 16
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Joined: Aug 2010
Posts: 16 |
I recently deployed an IPT2020-sd phone. But, for some reason it's showing up in LVL2OAI as a dkt3000.
Where can I change that?
It's causing the ACD stuff not to display correctly on the lcd screen.
Thanks.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Is the display type on the LVL2OAI 2X24?
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Joined: Aug 2010
Posts: 16
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Joined: Aug 2010
Posts: 16 |
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Did you click on the "sync with switch" in the LVL2OAI device tab?
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Joined: Aug 2010
Posts: 16
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Joined: Aug 2010
Posts: 16 |
Yup,
I tried to change it to a DKT2000, but when i resyncs, it resets to a dkt3000.
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Joined: Aug 2010
Posts: 16
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Joined: Aug 2010
Posts: 16 |
As a side note, I'm calling around to get the exact model number of the phones, but they are looking like they are all ipt2020-sd's. But in the LVL2OAI, some are reported as
DKT3000
DKT2000
DP5100
I'll verify later, but my initial calling around is showing them all to be ipt2020-sd's.
Thanks.
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Joined: Aug 2010
Posts: 16
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Joined: Aug 2010
Posts: 16 |
Sorry, I stand corrected. The Dp5100's are IP5132-SD, but I know the others are ipt2020-sd's.
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Joined: Mar 2009
Posts: 66
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Joined: Mar 2009
Posts: 66 |
I've had a similar problem recently, I upgraded the Acd/LvL2/TKI and this cured the fault.
Cheers
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