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Joined: Nov 2010
Posts: 9
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Joined: Nov 2010
Posts: 9 |
Network eManager: V5.20B12Cx86 on XP SP3
After logging in with default admin user name and password, I setup "New Client" and connect. After connecting, no matter what tab I select, the same error message appears: "Network eManager server reported this status: CixName=XXXXX, Status=ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT"
Of course, the XXXXX is actually the correct name.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
that is usually the community name field that is incorrect
Regards
Carl
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
are you sure you have the correct IP address on your laptop to match the CIX system as this will also give you the same error?
Regards
Carl
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Joined: Nov 2010
Posts: 9
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Posts: 9 |
The community name field is as the vendor told me to use, the ip is within the same subnet.
Thanks,
Peter
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
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Has anyone emailed you the correct community name and told you what is in upper and lower case?
It matters.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Nov 2010
Posts: 9
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Yes, the vendor who gave me the software (the same one who installed and configured the system) sent me the login info, including the community name in it's unique spelling.
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Joined: Oct 2005
Posts: 24
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Joined: Oct 2005
Posts: 24 |
Go back into setup and uncheck that you have a voice mail and remove any ip that you may have set for it. Just a guess on my part but thats the same error I got when I tried to setup my voice mail in emanager.
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Joined: Nov 2010
Posts: 9
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Joined: Nov 2010
Posts: 9 |
Thanks for all your suggestions, but none of them worked. I called a different vendor and he asked one of his techs to call me. He did and we discussed the situation. He suggested rebooting the system, possibly more than once, because the NIC on this unit has been known to lock up. I rebooted once and everything worked!
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Joined: Dec 2006
Posts: 810
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That's an indication that CIX SNMP service was locked up. Make sure your system is on the latest software version.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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