sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Contact DK Ring ext from Auto atttendant

Have a client with a teleco and contact dk. Phones ring then goto AA. At night they have ring twice then goto aa but if you are in auto attendant and you dial someone's ext it goes straight to their VM. Can it ring their ext first. I tried option 5 in the admin box and change voice to tone and that did not work.

A couple of things to check:
1. Make sure the mailbox has the extension field defined.
2. Check the voice mail box DND setting. Turning DND off will allow the AA to transfer to the mailbox's extension number. Turn DND on and it goes straight to voice mail.

I don't have the admin software to get into the contacts is it different then r4admin? And the serial connection is a round connector looks like a ps2 mouse. We are creating the mailbox's through the admin mailbox

I've worked very little with the Teleco Contact DK, but you should be able to log on to the extension's mailbox and check the DND setting there. Yes, the admin software is different.

The amount of time it takes to CF should be soly dependent on the CF type done at the station.

What phone system are they on? ie - DK40, CIX, DK280, etc.

Thank you BobRobert! I have a CIX100 and was having the same problem as freshfitz. We had turned OFF DND on the phone, but it made no difference. I read your #2 suggestion, turned OFF DND in the voice mail and now my boss is happy! One more question though... what is the other software for managing the voicemail? I am using Network eManager for the phone system but can't access the voicemail through it.

My system is a teleco 1040 I guess the same as a dk40, I'll try the dnd in the vm and see if that fixes it for me.

The software for administering the ContactDK is Contact Graphical Manager or CGM for short. It is an old DOS based program.

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