sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Multiple Messaging into a single box and key

Hi All,

Have a CIX and would like to offer customer the ability to press 1 button to pick up either their own or group messages. I appriciate i can use PHDN message waiting but this is in addition to his own personal mail box therefore 2 mail keys.

What i am trying to achieve is a single flashing light on a number of phones which covers both personal and group mailboxes lighting and extinguishing as and when retreived. I am struggling to achieve this on an LVMU but am open to Strata messaging or Teleco if i can achieve this.

Any ideas? customer does not want UM either.

I do not see how you could do this with an LVMU. To be able to check a message in their personal box the message would have to be copied. You could turn on their message light for messages in a group VM , but they would not check both at once, and they could not tell which mailbox turned on the light.

The Strata Messaging has Cascade Messages which does what you want. I have not worked the the Teleco VM before.

If I understand you correctly, here is a solution....


Set the group mailbox to NOT store messages, but copy to a mailbox (lets say 207) then the caller will hear the group MB greeting but the actual message will be stored in 207. The user at 207 will push his flashing light and hear "Message from User ID {group mb]"

We do this all the time with the operator so there are two different greetings, but all messages are stored in one place.

I also do this all the time, especially with general mailbox messages sent to the receptionist.

With a group mailbox, where multiple people will be cheking the same message box, it gets a bit trickier with the LVMU. On a Stratagy ES I used a distribution list to copy the same message to multiple extensions. Of course there is no way to tell if anyone already listened to that message.I do not believe this would be possible with the LVMU, unless you can add multiple extensions with the copy message entry.

The Strataga Messaging does this better. I still wish they had a regular copy and delete like the Stratagy, because it rambles on about how this is a cascade message and who has listened to it already, or if no one has. It would work well for a goup message box, better then what you can do with the LVMU.

If you just add a notify to the group mailbox to turn on the users MWI on their phone, then I do not think it will work as desired. When they press the MSG button they would be logging into their personal mailbox.

Keep the flashing lights on the multiple extns as their personal mailbox but in the group mailbox set a voice notification to call the MCG of the multiple extns that you want to receive the messages. It will say something like "mailbox xxx you have 1 new message".
With some token programming you can then also enter the mailbox password and it will give you the option to listen to the messages without having to ring back into the VM and then enter the group mailbox again.

I have done this with voice notification to mobiles and then they want to listen to the message straight away on the same call.

Otherwise the Strata Messaging is the way to go or just email the message to a group email address and they will all get the message in a WAV format. If you are using IMAP it will go out on all email clients when the message has been listened to or delete if requested.

Thanks Guy's i suspected Strata messaging may be the best way forward. I will look at voice notification on the LVMU and se if i can get it going.