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Joined: Jun 2011
Posts: 109
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Joined: Jun 2011
Posts: 109 |
Hi,
We have a customer with a CIX100 with BRI trunks.
An extn is using forced account codes to dial out and all users send their PDN for extension billing from the network.
The FAC extn is bypassing the LCR and Toshiba say that they will not look into it until we upgrade the switch software to latest (the usual answer). Before I go down this route (and find that we still have the problem) is there any programming I need to set up that will fix this?
The swtch is currently using MP027 software (old but this customer does not use IP.
Cheers
Rich
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Can you explain in more detail? I'm sorry but I don't understand the scenario you are describing and what you would like to accomplish.
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Joined: Jun 2011
Posts: 109
Member
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Joined: Jun 2011
Posts: 109 |
Ok the extn is forced to use an account code to be able to make an outgoing call and we have since discovered that this is causing the extn to bypass least cost routing. The LCR is supplying the customer with an itemised bill per extension from the network provider. The extn uses account codes because it's in a classroom used for kids who have been excluded from lessons and can be unattended etc. My question is:
Is anyone aware of a way of forcing the extn through LCR?
If not does later software revisions fix it?
Is there a reasonable work around?
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Joined: Jun 2011
Posts: 109
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Joined: Jun 2011
Posts: 109 |
Sorry mate, I meant to put "many thanks" on the end but had an Iphone technical issue!
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Joined: Jan 2008
Posts: 85
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Joined: Jan 2008
Posts: 85 |
HI I have just tested this on 5.20 MT055 and calls are flowing through the LCR tables. I have had trouble with the extension number billing stuuf and rarely use it now but i can confirm my account code calls flowed through LCR
Cheers Chris
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Joined: Jun 2011
Posts: 109
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Joined: Jun 2011
Posts: 109 |
Thats great Chris. I will test this myself and let you know the outcome. Where are you based?
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Joined: Jan 2008
Posts: 85
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Joined: Jan 2008
Posts: 85 |
In Exeter fairly close to you 
Cheers Chris
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Joined: Jun 2011
Posts: 109
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Joined: Jun 2011
Posts: 109 |
You work for SouthWest?
Upgraded the switch to MT53 today and all good. Tested through Digtrace and the FAC extn was sending extn number to network. We haven't got MT55 but I know that has been superseded as we have PPR logged for an ISDN30 issue.
Thanks for your help Chris.
Rich
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Joined: Jan 2008
Posts: 85
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Yes mate work for Southwest. Glad it worked
Cheers Chris
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