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Joined: Aug 2011
Posts: 22
Member
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Member
Joined: Aug 2011
Posts: 22 |
Hello,
I am using Toshiba CTX system with the Stratagy ES & eManager software.
I have one user that is having calls forwarded to the operator after just two rings (rather than being sent to voicemail).
Where / how can I change this setting? I have checked in my Strata eManager console and I do not see any conflicts.
Leo
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Maybe station call forwarding was set. Do a #6051 and #6053 to cancel station forwarding.
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Joined: Aug 2011
Posts: 22
Member
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Member
Joined: Aug 2011
Posts: 22 |
Can I just confirm one more thing?
From the station – I select the intercom (button) and enter in my code. After immediately hearing a few beeps I just press the “Spkr†button. Sometimes it does not work so I just wanted to verify that I am doing this correctly?
I am primarily using DKT3220-SD phones.
Thank you again,
Leo
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
You should hear stutter dial tone and not re-order tone.
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