EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
vpnproxymaster
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Flexibits
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2011
Posts: 109
Member
OP Offline
Member
Joined: Jun 2011
Posts: 109
Hi,

We have a customer who has closed a few branches but has set up star service diversion on the office numbers to head office which happens to be a DK280 with a ISDN30 PRI circuit on BT. The 280 is rejecting these calls(something to do with an extra message in the call set up). We have tested this sevice to several other 280 PRI sites with mixed results - some work some don't!
My question is does anyone remember what is required to cure the problem? Is it an RPTU version change or 280 software issue or just a programming alteration?
Cheers
Rich

Global Test Supply 728x90
Joined: Jan 2010
Posts: 925
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 925
I would check the firmware version on the RPTU card first to make sure it is the latest.
What version software are you running on the DK280?
Did you do Digtrace? can you post it up here for us to look at?


Regards
Carl
Joined: Jun 2011
Posts: 109
Member
OP Offline
Member
Joined: Jun 2011
Posts: 109
All good questions bud.

I will first compare the software and firmware levels on the working and non working sites and post an update. I have not been to the main site as this fault has literally just landed on my desk frown

Joined: Jun 2011
Posts: 109
Member
OP Offline
Member
Joined: Jun 2011
Posts: 109
FYI,

I have upgraded the RPTU1 firmware from 1S to 2A which has made no change. (It was the easiest route to take first)
The 280 is currently running 5E software so I guess the next stage is to put it onto the lastest known good version (6N/P from memory?)
We have performed a temp fix by diverting the branches to a virtual number which then forwards to the 280 which accepts the call so we know that the problem lies with the ETSI message received from the network.

Joined: Jan 2010
Posts: 925
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 925
5E software on the DK280 should be fine.
2A on the RPTU is also the correct version to be using.

From memory I am not sure the DK280 supported the Information Element (IE message) which is what you are sending by trying to do with the * diversion.

Pretty sure we have had to use a call forward external to get the calls to the external destination.
Exchange based diversion only worked on PSTN lines not the BRI or PRI.

Strange that you have got it to work on some other sites, are they running a PRI supplied by someone other than BT?


Regards
Carl
Joined: Jun 2011
Posts: 109
Member
OP Offline
Member
Joined: Jun 2011
Posts: 109
No mate they are all on BT although different exchanges. I will visit the known working site in the near future and check the config and confirm software/firmware versions.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,431
Posts639,814
Members49,470
Most Online5,661
May 23rd, 2018
Today's Birthdays
DavidRM, Doodle, Evgeny_Russia, jwcdawg, Majestic, WJSimon
Newest Members
AndreLS, JimLafleur, EssKayKay, xmestedex, PhoneGuy007
49,469 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 13
www.aweber.com
landing page builder
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
12 members (Curlycord, justbill, newtecky, nortelvoip, Silversam, jeffmoss26, hbiss, sundance, BrianS, pvj, Professor Shadow, RUSS K.), 133 guests, and 57 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud