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Joined: Apr 2010
Posts: 4
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Joined: Apr 2010
Posts: 4 |
I have a DK40 that won't go to voice-mail, when it used to. I looked at the hunt group for for voice-mail (850/900)and it all looks good. I've set delayed ring (82) to go to 900 for voice-mail as well as in night mode (87) and still won't go to voice-mail. What am I missing? Is it a simple class of service change for the ports or what?
In advance, thank you for any help.
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Joined: Oct 2005
Posts: 788
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Joined: Oct 2005
Posts: 788 |
Check your DTMF receiver. I had one like this a few months ago, and that was what was ultimately wrong. Also the VMID on some of the sets were not set.
Phil
SCCE, TTA, CTP
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Joined: Apr 2010
Posts: 4
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Joined: Apr 2010
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Hey Phil. Thanks for the advice. I'll replace the one that's in it and see what happens. Thanks again.
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Joined: Apr 2010
Posts: 4
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Joined: Apr 2010
Posts: 4 |
Hi Phil, I just changed out the DTMF board, made all the station programming the same to go to voicemail after 4 rings. I put the system on night mode, and the system just keeps on ringing without going to voicemail.
Is there a proper way to check the DTMF board? I replaced the board with another DK40 that I know was working. I can't see that both boards are bad. Let me know your thoughts of what else could be preventing COs from going to voicemail. Thank you.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
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What happens when you dial the hunt group number ? Does VM answer ? If not try rebooting the VM
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
What make and model is your voice mail?
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
If you plug in a single line phone instead of the voicemail does it ring?
THE Bracha, old blond specialist in Rube Goldberg solutions.
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