|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
OP
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Having a problem with ACD groups , Friday customer called and said 2 of there ACD overflow groups stopped working , ended up deleting the groups and building them back, per Toshiba tech support and everything worked fine. Just got a call today(Monday) with the same problem , same 2 groups ????
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2011
Posts: 109
Member
|
|
Member
Joined: Jun 2011
Posts: 109 |
Were the members logged in and available? (stupid question I know)
Is there any kind of schedule set up for the ACD groups?
Are the overflow groups another ACD group or back on the telephone system (MCG/HG)?
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
OP
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Yes , logged in and ready , and the overflow are ACD groups. Dont think there are any schedules
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
OP
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
They just called with other issues , TASKE Information Server service would start , VA_HOST ?? Toshiba logged in and got it started and suggested to upgrade software for Netserver , ACD and VA
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
OP
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Anyone ever have any issues when upgrading the software for Netserver , ACD and VA, anything I need to watch out for ?
|
|
|
|
|
Joined: Jun 2005
Posts: 2,707 Likes: 7
Member
|
|
Member
Joined: Jun 2005
Posts: 2,707 Likes: 7 |
Originally posted by Steve Mull:
Anyone ever have any issues when upgrading the software for Netserver , ACD and VA, anything I need to watch out for ? That their maintainence is current. Other then that reall simple to upgrade. Install files in the order on FYI and use the correct version (MAS and MicroMAS-H use different files then MicroMAS-D).
|
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Maybe use BAR to backup first just in case.
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
OP
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
We didn't install this one , How can I tell if it is MAS , MicroMas-H or MicroMas-D
|
|
|
|
|
Joined: Feb 2007
Posts: 1,314
Member
|
|
Member
Joined: Feb 2007
Posts: 1,314 |
Check the computer name. I just looked at two different machines, the micro MAS-D had a name of micromas0d and the MAS had a name of STRATAMAS01.
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
OP
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Got it upgraded, Just hope this helps the problem
|
|
|
|
Forums84
Topics94,296
Posts638,846
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
162
guests, and
281
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
