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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Having a problem with ACD groups , Friday customer called and said 2 of there ACD overflow groups stopped working , ended up deleting the groups and building them back, per Toshiba tech support and everything worked fine. Just got a call today(Monday) with the same problem , same 2 groups ????
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Joined: Jun 2011
Posts: 109
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Joined: Jun 2011
Posts: 109 |
Were the members logged in and available? (stupid question I know)
Is there any kind of schedule set up for the ACD groups?
Are the overflow groups another ACD group or back on the telephone system (MCG/HG)?
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Yes , logged in and ready , and the overflow are ACD groups. Dont think there are any schedules
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
They just called with other issues , TASKE Information Server service would start , VA_HOST ?? Toshiba logged in and got it started and suggested to upgrade software for Netserver , ACD and VA
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Anyone ever have any issues when upgrading the software for Netserver , ACD and VA, anything I need to watch out for ?
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Joined: Jun 2005
Posts: 2,722 Likes: 7 |
Originally posted by Steve Mull:
Anyone ever have any issues when upgrading the software for Netserver , ACD and VA, anything I need to watch out for ? That their maintainence is current. Other then that reall simple to upgrade. Install files in the order on FYI and use the correct version (MAS and MicroMAS-H use different files then MicroMAS-D).
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Maybe use BAR to backup first just in case.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
We didn't install this one , How can I tell if it is MAS , MicroMas-H or MicroMas-D
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
Check the computer name. I just looked at two different machines, the micro MAS-D had a name of micromas0d and the MAS had a name of STRATAMAS01.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Got it upgraded, Just hope this helps the problem
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