web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#207802 05/17/04 05:07 PM
Joined: May 2004
Posts: 3
nonstop Offline OP
Member
OP Offline
Member
Joined: May 2004
Posts: 3
I have a friend with a flex 616 and 5 sets. The system is dropping calls and ringing the phones erratically. It only seams to calm down after a power cycle but starts up again after a while. I have read of this same problem in other posts and was wondering if there is a known fix. I work for Avaya but don't know much about Vodavi. Any help would be great.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#207803 05/18/04 12:15 AM
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
It could be a wiring problem. If there is a bad connection with one of the data pairs (second pair) going to one of the phones, it will cause problems.

I've also had a phone go bad and cause problems system wide.

Disconnect each phone at the MDF one at a time and see if the problem goes away.

#207804 05/18/04 02:23 AM
Joined: May 2003
Posts: 2,267
Member
Offline
Member
Joined: May 2003
Posts: 2,267
The Vodavi analog phones have 2 capacitors in them that tend to go bad that can cause all kinds of flukey problems system wide. I would do as suggested above and remove the telephones one at a time and see if the problems continue.

#207805 05/18/04 02:25 AM
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
You might also reseat the amphenol connector. Make sure its hasn't worked a bit loose on the top or bottom.

#207806 05/18/04 02:52 AM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
The first step is to check all your AMP connections, if they are not in all the way you will get the problem you are having, the second step is to go one by one and see if a phone is causing it.


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]
#207807 05/18/04 05:02 AM
Joined: May 2004
Posts: 3
nonstop Offline OP
Member
OP Offline
Member
Joined: May 2004
Posts: 3
I will try all of these things, thanks everyone!

#207808 05/18/04 11:21 AM
Joined: May 2004
Posts: 3
nonstop Offline OP
Member
OP Offline
Member
Joined: May 2004
Posts: 3
Would an SLA have anything to do with these problems?

#207809 05/18/04 11:52 AM
Joined: Jun 2001
Posts: 10,631
RIP Admin-Founder
*****
Offline
RIP Admin-Founder
*****
Joined: Jun 2001
Posts: 10,631
you said in your first post:
>>It only seams to calm down after a power cycle but starts up again after a while.

How long did you leave the power off?
I've always gone with at least 15 minuets...30 minuets is better yet.

If you just turned it off then back on, that will not do much most of the time.
It sounds like you have false data and a long power down will generally fix it. The false data comes from power spikes and bumps most of the time.

#207810 02/03/08 01:25 AM
Joined: Feb 2008
Posts: 8
Member
Offline
Member
Joined: Feb 2008
Posts: 8
I had a similar problem in my Flex 616 system. 2 of my telephones had bad capacitors. The capacitors that go bad are the 220uf 35v connected between the transformer center taps.
My 2 Flex 616 KSUs supply 38v to the phones and this "overvoltage" is applied directly to the 35v capacitor. Has anyone else measured 38v between the data pairs and the voice pairs?

#207811 02/03/08 08:03 AM
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
Tom,

Welcome to the board. Please refrain from digging up old posts and asking the same question over and over.

Page 1 of 2 1 2

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,113 Shoretel
187,717 CTX100 install
186,811 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 7
Who's Online Now
3 members (KRRath, Curlycord, BPopilek), 64 guests, and 408 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5