web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#207903 07/03/04 11:10 AM
Joined: Apr 2004
Posts: 33
Member
OP Offline
Member
Joined: Apr 2004
Posts: 33
I have Vodavi Starplus KSU and a set that is cut off conversation. All lites on set will come on & off then drops the caller at about every minute.
I have isolated trouble coming out of the card. With my testing from the KSU room,I have replaced the set and changed my 25 pair cable connected to the card in the control unit, with no solution to my problem. The station 22 out of the KSU was good , as he says, before I moved my customer to his new office.
I'm thinking it is a programming option, but I'm not sure....tks..for any help...

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#207904 07/03/04 12:44 PM
Joined: May 2002
Posts: 17,722
Likes: 18
Member
****
Online Content
Member
****
Joined: May 2002
Posts: 17,722
Likes: 18
Assuming you've tried more than one set this is what I'd look for. Proper system grounding. Also I think the data leads are polarity sensitive on this system, try reversing the data leads.
Bill


Retired phone dude
#207905 07/03/04 12:53 PM
Joined: May 2003
Posts: 1,362
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 1,362
Also check the phone on ext 23, that system is notorious for acting up in that manner. One phone could mess up the port next to it. I would try and unplug ext 23 for awhile to see if the problem goes away.

#207906 07/03/04 12:53 PM
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
Make sure that the phone and cabling are good at x23. It is data-paired with x22.

#207907 07/04/04 01:05 AM
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
Sorry Mr. Moderator, didn't mean to say the same thing as you.

#207908 07/04/04 02:31 AM
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
I agree. Sounds like a wiring or cable problem. Don't forget to really check the amphenol connector for a good straight, tight fit---especially on the bottom. They have a tendency to look and feel OK---then NOT be OK at the top or bottom. BTW--we're assuming that this is a Starplus Digital--right?

#207909 07/05/04 05:30 AM
Joined: Apr 2004
Posts: 33
Member
OP Offline
Member
Joined: Apr 2004
Posts: 33
Tks..to all for your help...
Here"s what I've done:
1st. I tried several different phones.
2nd. I relocated to telco rm and isolated trouble coming from ksu amphenol cable.
3rd. I changed amphenol cable.
4th. I monitored set at telco rm.= same-same.
5th. I reversed polarity on x22= same-same.
Bill , I do have a good ground. tks.
JwRacedog, I know what you are saying about the 25 pr amphenol cable , I have replaced it and it is on very good and tight, also my stations 23, 24, & 25 are working ok.and
Yes,I do have a digital system. * no second data leads. One 2 wire jumper, only.
***** I will try disconnecting x23, which is a new station I'm adding. I have all stations fully wired out. But I did add x23 thru x25. I will be back with results...tks again to all.
I think this is the way it should be....everyone helping each other...tks...Tech_talk...

#207910 07/05/04 07:00 AM
Joined: May 2003
Posts: 1,362
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 1,362
No prob nfcphoneman, looks like we were both wrong anyway. When USA said vodavi starplus, I assumed an old analog flex system. USA, with it being a digital system, I doubt ext 23 is going to be your problem. Good luck.

#207911 07/05/04 07:09 AM
Joined: Oct 2001
Posts: 6,160
Member
Offline
Member
Joined: Oct 2001
Posts: 6,160
I hope your not using the same line cord for all your testing, I hate to see that after all this the trouble was as simple as a line cord. Been there, done that.
mark

#207912 07/05/04 11:52 AM
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
What type of phone system? DHS, STS, etc...

Page 1 of 2 1 2

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (justbill, Toner), 132 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5