web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2005
Posts: 17
Hans Offline OP
Member
OP Offline
Member
Joined: Mar 2005
Posts: 17
Have 3 Vodavi STS's w/ flash V-Mail all opperate normally for weeks then suddenly start interrupting callers about 10-20 seconds into leaving message w/ "If you are Satisfied...." The only way I can repeat this is by dialing "#" to finish my message. If there is silence I get "Yiur message has been delivered." When this occurs no message is left in the mailbox. If I have 3 of these maybe this has happened to someone else.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
We have installed several hundred of these systems and had similar circumstances a while back due to software problems. You will need to find out what software version you have in them. If it's 20051 or above, then you will need to contact Vodavi at (800) 356-7279 and speak with technical support. If you have anything below that, like 20050 or 20047, you will definitely need to upgrade them. It's a small file that you can download from their website or technical support can e-mail it to you. Once we upgraded all of our systems to 20051, we didn't have any more trouble. You really need to do this soon because it eventually gets worse to the point that you can't get the system to come up at all! I was told by technical support that it is imperative that you perform system initialization when these are first installed to clear out any garbage that may have been picked up during shipping and handling; this starts the system out with a "clean slate". We now do this on every new installation and they work fine.


Ed Vaughn, MBSWWYPBX
Joined: Oct 2004
Posts: 1,491
Member
*****
Offline
Member
*****
Joined: Oct 2004
Posts: 1,491
yeppers ev607797 is right software problem. give vodavi a call

Joined: Mar 2005
Posts: 17
Hans Offline OP
Member
OP Offline
Member
Joined: Mar 2005
Posts: 17
Thank you. They are 20051 and 20052 already. I'm at step two now. Vodavi Tech support. I find them incredibly friendly and helpful. Again thank you for your responses!

Hans

Joined: Feb 2005
Posts: 16
Member
Offline
Member
Joined: Feb 2005
Posts: 16
I have the same problem with a customer, I upgraded to 20052, turned down the co xmit vol and so far haven't heard from the customer. If you find anything different please post here.

Joined: Mar 2005
Posts: 17
Hans Offline OP
Member
OP Offline
Member
Joined: Mar 2005
Posts: 17
Vodavi recomended reinitializing. Did that and it fixed them.

Reinitialize by selecting option 13 I think in the main menu. The only thing that will remain is the opening greetings like greeting 1,2,3,4 etc. You will have to select the right integration in 12 again and setup the whole v-mail again. It has fixed the 2 I have done it on.

I guess when we install these we should do an initialize on them before installing.

Joined: May 2005
Posts: 3
Member
Offline
Member
Joined: May 2005
Posts: 3
Hello everyone, I havea similar problem. I have software version 20035, and the caller gets the message, the system is full. Tech support gave me the address to goto so I can download the software but the site doesn't come up. Can anyone help me? I need to do this this weekend.

Thanks

Tom


Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5