sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems STS In-Skin VM auto attendant

I'm having a problem with incoming calls never reaching the auto attendant. In both day and night mode the incoming lines ring continuously without ever being transferred to the auto attendant. I have the greetings set and this has worked normally for the past year, but just found out today that it has been this way for about a week. I read in another post to make sure that the system time and the time on the actual phones were the same and they are.

Do you know what mode (ringing) the KSU is in? A lot of times when something like this "just starts" happening, it's due to the fact that the customer has put the system in the "special" ringing mode and there's nothing programmed there. We usually program the night and special mode the same if the special mode isn't needed because it's inevitible that this will happen otherwise. I hope this gives you something to start with.

It is set for ring type 7, all modes.

Some here may disagree with me here, but let's try something. Put all eight ports (150 to 157) into hunt group 1 (450). Then, direct all lines that are supposed to hit the auto attendant to hunt group 450 (+7 for always). See if that has any effect.

By the way, does the in-skin actually answer internally by dialing 440?

Are we talking about the same thing here? When Ed said to check the mode, he meant at the operators phone. If the DND/Nite Mode Button LED is off, it is in day mode. If the LED is solid, it is in night mode. If the LED is flashing, it is in special mode.

Thanks, Larry. I forgot to mention that. I thought I was replying to someone who may already have checked that. You may be right there.

Still, they indicate that it's set for XXX+7, so day/night/special shouldn't have any effect.

Sorry, I see what you were saying Ed.

Also, check to make sure that no one removed the voice mail extensions from VM Group 1. Do by doing what Ed said, dial 440 and see if anything answers.

Also, dial 150-157 and make sure every port answers.

I'm assuming that it is 440 that is set for 7.

Thanks for the help, I will check all of these suggestions.