sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems STS display and VM light malfunctioning

We have a STS with auto attendant, about 6 months old. The vendor we bought from isn't much help on this. Randomly, if I delete all my voicemail, the display will still show messages and the VM light will still blink. Leaving a message on my extension and then deleting it doesn't fix the problem, and neither does unplugging the phone and plugging it back in. The malfunction appears to go away after a day or two, when this does happen. Thoughts???

Also, I know this is minor, but leads me to suspect our voicemail unit: if I check the timestamp on a message(again, randomly), I SWEAR it will tell me "pm", and i'll think, 'that can't be right'... so I check the timestamp again, and it will say "am". Anyone else had this happen? Please tell me i'm not going crazy.

Do you know what type or brand of voice mail system you are using? That might be helpful in determining the source of the problem. Your problem is very common with many different voice mail systems, hence my question.

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It's a Vodavi Starplus STS unit, model 3500-01, with Digitalks, Inc. Vodavi System V70 Flash Voicemail. We have 8 stations. Two 24 button display phones, and six 8 button non-display phones. I have one of the displays, with the voicemail indicator lights on top. Does this help?

It sounds to me like your installer didn't initialize the voice mail card during installation. These things pick up various static discharges while in transit and during installation and the only way to ensure that they are stable for installation is to initialize them. This is not a do-it-yourself operation. It requires a laptop to be connected with the appropriate software.

Upon initialization, most everything will be lost so greetings, etc. will require re-recording. If you are truly not satisfied with your local dealer, please go to www.Vodavi.com to locate another. It's a stable product, but just like a car, it's only as good as the mechanic who works on it.

Oh, and many thanks for completing your profile. It helps us to know who we are helping.

Thanks! The answer that I got from my installer when I called him was to try unplugging the phone, and while it is unplugged, to reboot the system, then plug the phone back in. I will try this when we close the office today and post results.

I think ev is correct about the initializing part. I have installed a couple of these flash voice mail cards and they will do some crazy things now and then if you do not perform that step.

willahlborn are you sure it is a voice mail giving you the indication? It could be a message waiting that was sent by another user, they turn the same light on in many instances.