web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Nov 2008
Posts: 29
modata Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 29
We are using a Vodavi Digital Talk Path system on an old Mod# 5000-00 system. We are having an issue with the "Please leave a message" at the end of every recorded personal message the Phone extension owner saves. I would appreciate any help with how to rectify this problem.


Thank you for your cooperation
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Check the "COS" option in your admin program for the COS being used by these mailboxes (usually 100). Click on the "message" tab, then on the lower-right side of the page labeled "caller". Make sure that "Record Options On" is not checked. If you desire, you may also make sure that "Last Options On" is turned off. That should remove this condition for you.

welcome


Ed Vaughn, MBSWWYPBX
Joined: Nov 2008
Posts: 29
modata Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 29
Thank you EV607797, for your assistance. I will give it a try and let you know how it goes.


Thank you for your cooperation
Joined: Nov 2008
Posts: 29
modata Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 29
Ed (EV607797,
I have not tried procedure yet because I am waiting on a null modem from our other location.

I do have another question about the same system.
We are using the DND for the auto-attendant (ext#100) and when an extention is dialed to be transfered by the caller, there is a long pause while the extension dialed is ringing. I want to have the silence to be filled with the ringing if possible or some other media.


Thank you for your cooperation
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
It depends upon the software level of the phone system. If "ringback tone on transfer" is enabled in system features (flash 06, button 11) then the caller will hear ringback tone during the transfer process. If not enabled, then the caller is basically placed on hold and will hear nothing unless music on hold is connected to the system.


Ed Vaughn, MBSWWYPBX
Joined: Nov 2008
Posts: 29
modata Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 29
I have tried both suggestions and the later work like magic.
The "COS" settings did not. DO I need to restart the Talk Path?
If not do you have any other suggestions.
You as a god in my eyes after spending hours going through the pdf files trying to find a fix.
Thanks,
Mark.


Thank you for your cooperation
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Go To Class of Service, click the Message tab and look at Greeting type. Make sure that Personal is checked and the System Add On box is NOT checked.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
I'm confused as to what worked and what didn't. Would you mind elaborating?


Ed Vaughn, MBSWWYPBX
Joined: Nov 2008
Posts: 29
modata Offline OP
Member
OP Offline
Member
Joined: Nov 2008
Posts: 29
The "Ring back on Tone" Flash 06, Button 11, worked the first time.
The repeated message at the end of the reording did not work. The Record option on was not checked, so it was not resolved until your last post which was the System AddOn greeting to be unchecked. It resolved all the posted problems. You are the man, Ed.


Thank you for your cooperation
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Excellent. Happy to assist. Thanks for checking back to let everyone know how it worked out.


Ed Vaughn, MBSWWYPBX
Page 1 of 2 1 2

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
2 members (Toner, Curlycord), 104 guests, and 252 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5