sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Not forwarding to VM

Ive got a STSe w/flash VM. For some unknown reason (to me) when calling into an station their VM no longer picks up after the no answer time as defined by flash 43. Even in night mode it no longer goes to VM. With the exception of station 100 VM picks up when the station is in DND though. For some reason sta 100 doesnt even go to VM in with DND. Any ideas?

Flash 43 has nothing to do with call forwarding to voice mail. Extension 100 having the DND button on is not actually do not disturb, this is placing the system in night service.

Station forwarding to voice mail boxes is either controlled under flash 50, page C or at the individual station by dialing 640 + 7 + 440.

Right, checked page a-d in flash 50 and it was as I initially programmed. Everything is forwarded to 440. Problem is the VM doesnt pick up when theres no answer. The no answer timer is set to 10 seconds for. So I call in and dial any extension hoping for VM and it just rings and rings....and rings.

So if you change the forwarding to something else in FL 50 page C like to another extension will it forward then? If you dial 440 from any of the extensions does the VM answer?

Yeah...every extension can access their VM. Its just not forwarding to VM after x number of seconds. Eventually it forwards to sta 100 after about 45 seconds. Its pretty perplexing.

i would power down system and then fire it back up that might take care of the problem

STSe added night time forwarding on page c. Just a thought.

Restart didn't help. Usually that's the fix all too :p I have everything forwarded to 440 Ted, night time stuff included. Short of having the secretary put the phone on direct X-fer every time she walks away and take it off when she gets back I'm at a loss of what to do.

You have 2 separate issues.
1. CO Preset to Voice Mail for new unanswered calls. CO has settings for Day/Night/Special.
2. Answered calls that are transferred. Stations include internal, external, No Answer, Busy & DND settings.

Plus, I don't think you did what Scott suggested - Forward to an extension to test Call Fwd on transfer. You can even override the database via station user forwarding for another test. The forward to 100 is probably Transfer Recall or Attendant Recall.

Try flash 80 button 12. If this doesn't work, it sounds like you have a fault in your database. If rebooting doesn't fix that issue then you could always back it up, initialize it, default it, test it with minimal programming. At this point if it works then simply handpeck the programming back in.