sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Vodavi Telephones & Systems Vodavi 3500-00 line problem

Have a customer with a Vodavi 3500-00. Line 2 will call out fine, works fine with rollover, but if line 2 is direct dialed caller gets one ring and a beep. Cannot pick up the call. Any ideas besides internal failure?

That sounds line a telephone line condition that is referred to as 'ring trip'. Is there any abnormal noise on the line? I'd start by asking your telephone service provider to run a remote test on that line to see if they can see any issues with it first. Of course, you'll need to provide them with the physical number for that line in order for them to do this.

first thing I would do is to check at the demark to see if it is a Telco issue or something inside

does that line happen to run though a alarm ?

Ditto the alarm question.

Thanks for the responses. Yes that line does run from the phone block to a GE alarm system prior to entering the phone system.

pull it off the alarm then call and see what happens

I was able to stop out today. Took security out of path, no change. Tested a good line on all co's, all co's working properly. Found even with line unhooked from building equipment at DMarc still having the problem, will contact phone company to test the line. Thanks for the help, Travis

I am having a simliar issue with my phone but rollover doesn't work either. I have 6 phone lines. All lines work fine except line 2. If someone calls on line two there is a half of a ring then right to VM. If someone calls on line one and it rolls to line 2 then half a ring and goes right to VM, can't pick it up. All other lines and rollover work fine. Have had the phone company test the lines and there is nothing wrong on their end (so they say). Have had several phone tech's out and they can't figure out the problem. The phone display onour main phone says "VM Alarm 6". Not sure if this has anything to do with it but we can't get that cleared out either. We can call out on line 2 just fine. Issue happened overnight about two weeks ago.

Dial 656 to clear the vm alarm. Make sure line 2 is ringint to system vm not to Telco voice mail. Easy to check just hit 0 after it answers. If ringing to system vm then you need to check line programming for ringing assignment and or preset/fwd but my guess is that it is the ringing assignment. Also check to see if this problem changes when the system is in different modes: day/night/special.

In addition to checking the line 2 ring assignment, check the line's CO Preset forward timer too. But if line 2 has stutter dial tone, then you are going to TelCo voice messaging and that is a TelCo provider setting.