web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: May 2008
Posts: 43
Member
OP Offline
Member
Joined: May 2008
Posts: 43
I have a customer with an XTS that yesterday if a call is transfered by an ext or the auto attendant it rings the phone but does not forward to VM. If an ext is called it will forward to vm. On busy transfered calls will forward. This just started happening yesterday afternoon.

Tried reseting XTS system and VM. Unprogrammed station preset forwards and reprogrammed. Also removed and put back clips on digitals ports connected to VM.

Any ideas

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
Station Call Forwarding is programmed in station programming F50/F51. However, you can also utilize user call forwarding (no answer). Obtain internal intercom tone and dial 640-7-440. It is likely that this is the forward method that was being used and the user or users may have inadvertently canceled it. Of course, the no answer timer is variable but it is only adjustable by the system administrator.


- Dave S. -

You can never appease your ideologue opponents.

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Are you sure that no answer (external) is set to go to voice mail? It sounds as if no answer (internal) and busy forwarding are the only ones that are working. I don't know how that could just change on its own though.


Ed Vaughn, MBSWWYPBX
Joined: May 2008
Posts: 43
Member
OP Offline
Member
Joined: May 2008
Posts: 43
Flash 50/51 page c but 1-4 int/ext no ans busy preset call fwd all set for 440. I took them out # hold and reprogrammed for V440 and it still happens on both internal and external calls. also if I call Auto attendant internally (ext 340) and enter ext it rings but dosen't go to VM. If I dial ext from another ext it rings and goes to VM normally. This is happening on all ext.

Joined: May 2008
Posts: 43
Member
OP Offline
Member
Joined: May 2008
Posts: 43
If one ext calls another ext and is then transfered to a third ext the same rings the third ext both does not go to vm

Joined: Oct 2004
Posts: 1,491
Member
*****
Offline
Member
*****
Joined: Oct 2004
Posts: 1,491
Taking a stab before I would tell you to initialize station attributes, you sure All the VM ports are working?

Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
What software version is this XTS? The system is in the normal operating mode? Depending on the software there is a day/night/special mode which changes forwarding and sometimes if the system is in a different mode any particular forwarding can stop working because it isn't programmed for that mode.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
*****
Offline
Moderator-Vodavi, Vertical, XBlue
*****
Joined: Feb 2009
Posts: 3,136
How long does the transferred call ring at the target phone?
Does the no answer recall timer return the call to the original station?
If the VM is external, can you put a phone on the station port and transfer with no answer to VM then?


- Dave S. -

You can never appease your ideologue opponents.

Joined: May 2008
Posts: 43
Member
OP Offline
Member
Joined: May 2008
Posts: 43
Check Day/n/s besides it is forwarding to VM when called directly only not when transferred. All VM ports are working. Transfer call ring and ring. I diable recall timer flash 1 but 4 000 since the recall were driving receptionists crazy. Last night we wiped out the database and installl backup from last week. After external calls transfered by auto attendant were now fowarding to VM however interal transfers one ext to another were just ringing. If I call auto attend directly (ext 340) and enter an ext it rings and rings. Will try phone on digital port to voicemail. Any other ideas. We also pull out everyboard and disconnected the amphenol cables wiped the contacts and reseeded them.

Joined: Oct 2004
Posts: 1,491
Member
*****
Offline
Member
*****
Joined: Oct 2004
Posts: 1,491
Make sure that nothing changed in the mailbox settings in the mailbox for example:

mailbox action may be blind transfer to extension like the extension settings for mailboxes.

I'm drawing at straws can you tell?!!

Page 1 of 2 1 2

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,709 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
1 members (Toner), 131 guests, and 249 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5