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Vodavi STS Unanswered Calls
#220652 09/28/11 05:26 PM
Joined: Sep 2011
Posts: 1
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I have a customer with a strange problem. Several weeks ago, they were cleaning teh closet when a shelf fell, pulling the power for the system as well as several other pieces of wequipment. They plugged the system in and it seemed to work fine. Several days later, customers began complaining that the system was hanging up on them. through some investigation, they determined it was happening on unanswered calls. Previously, these calls heard an announcement & then placed on hold (with MOH). I am not the original installer, but have checked the programming and everything seems to be in order.

At this time, when I make a test call, the call is answered, followed by 30 seconds of silence, then disconnected. So it seems that the system is missing the recorded announcement. When I try to log in to VM, I get silence and cannot get into the menu to even check if VM is working.

Any ideas are greatly appreciated.


Joel K. Peterson, EMT-P
Partner
West Texas Data-Comm
wtxcomm.net
806.790.0921
Vodavi Telephones & Equipment
Re: Vodavi STS Unanswered Calls
#220653 09/28/11 06:14 PM
Joined: Jan 2008
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Reset the voice mail.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: Vodavi STS Unanswered Calls
#220654 09/28/11 06:15 PM
Joined: Jan 2008
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Reset the voice mail.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: Vodavi STS Unanswered Calls
#220655 09/28/11 07:09 PM
Joined: Jan 2008
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Reset the voice mail.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: Vodavi STS Unanswered Calls
#220656 09/28/11 07:24 PM
Joined: Jan 2008
Posts: 3,813
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Retired Moderator
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Joined: Jan 2008
Posts: 3,813
Reset the voice mail.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Re: Vodavi STS Unanswered Calls
#220657 09/28/11 10:34 PM
Joined: Feb 2009
Posts: 3,119
Moderator-Vodavi, Vertical, XBlue
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Have you tried resetting the voice mail?

{edit} sorry, couldn't resist Derrick's double posts! :rofl:


- Dave S. -

You can never appease your ideologue opponents.

Re: Vodavi STS Unanswered Calls
#220658 09/29/11 06:57 PM
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How did that happen? I posted from my Asus Transformer.... not used to the keyboard yet. Anyway did you reset the voice mail?


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

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