sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi Phone System Help

I need some kind of assistance with the Vodavi phone system that we have. This is at one of our branch locations and I inherited the system. I am not familar with Vodavi at all but I am with others such as Meridian,Avaya, and Inter-Tel. This system apparently had been supported by a 3rd party but they apparently no longer exist. I do not have a manual for they system nor any software to connect to it.
From looking at the cards I see a chip that says GDK-34 MODU V1.1A
Also the card is in a 8073-00 Chassis, and it appears to have a GDK-100 power supply?
The problem with the system at the moment is that the voicemail is not working. We have one of these Vodavi DHD-08 8-Port.
If you try to dial VM it just rings and rings. It never picks up. Any idea where I can start troubleshooting?

thanks

It sounds like you have an old dvx plus 2, or triad system. Have you tried a resetting the phone system and voice mail? The gdk-34 modu is a modem card to dial into the system remotely.

Thanks for the reply Adteldon,

I have power cycled the equipment(phone system and voicemail), is there another way to reset it?

what are the lights on the voicemail? Are all 8 lights on? If just the first one is on its not booting and could be a hard drive failure.

ah.. you are right just 1 light is on.
And a HD failure is certainly possible, the big storm that hit the east coast on the 29th of June might have crashed it.

If it is an HD, do I just need to replace it? will it auto format a new HD? or do I need to have one with some kind of software on it already.

Thanks

You need one with software already on it.

Thanks Derrik,

I found this link
https://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?/ubb/get_topic/f/12/t/001928.html

So I will try that first, but where can I find a hard drive with software already on it?

Thanks

You can by Flash Card replacement kits for these through Target Distributing I believe. It replaces the hard drive with a Compact flash and no more hard drive!!!

This this the place you mean?
https://www.targetd.com/

Also.. even if I had a new hard drive with software, how do I connect to it to set it up?

CorpTech: Check your e-mail. I sent you some additional information.

Ed, for whatever reason I did not recieve that information.

ok so I cloned the hard drive from Vodavi VM box. Before I only saw 1 light, now I see 6.

lights # 1, 3, 4 and 5, 6, 7 are on.. does this mean it's working now?

with just the one light I found a manual online that says this:


O... .... Hard drive problem. Boot with Ecom to view Errors.

Where can I get Ecom?

Any terminal emulation program will show the boot up sequence. Use a null modem cable and use 9600/N/8/1

ok cool will give that a try thanks

ok I have another VM box that our branch is no longer using. I have plugged it into a null modem cable and looking at it through putty term emulation.
It seems to have paused at the location:

Loading Voice Engine...
+OK

does that mean this VM box is funcational? Ok.. so the next trick would be how do I program it to work with the phones at the branch that needs it? Are their config files I should try to retrieve from the old hard drive to put on the new one? thanks!

+OK, means the unit is running. Use admin program to config for the system/mailboxes you need.

ok cool. how do I use the admin program? Can I do this from the terminal? via null-modem cable?

Sorry, can't give away too much for free. You are asking for more than this forum can provide. I charge for config & setup of systems.

oh sure I understand thanks for the help DrPbx. I do think I could probably figure it out if I new how to get a hold of the Admin software, or where I could purchase it from..