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#227888 05/04/05 10:08 AM
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twarner Offline OP
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Hi,
I am trying to add a 13th co line to our system and it does not seem to be recognised byu the system. I connected it to the block under CO 12 rebooted the system, reset the card and did a second intialization to the sytem and it does not seem to pick up the new line. I have my phone set for L13 to use CO 13 but I get no line.

Thanks

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#227889 05/04/05 05:25 PM
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is it enabled (set for mf) in 3-92?

also make sure it is in a trunk group (i'm guessing #1 (dial 9)) in 3-03

#227890 05/05/05 06:12 AM
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twarner Offline OP
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3 - 09 was all set but I changed the 3-03 to group 01 like all the rest but I am still not able to get the line.

#227891 05/05/05 09:30 AM
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have you checked ring assignment on this line to make sure that it rings at your station? and from your original post, you do have LK13 assigned as CO13 right? If that's done properly, you should be able to pick-up LK13 as an outgoing trunk, eventhough you don't have it assigned to ring.

#227892 05/05/05 09:36 AM
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twarner Offline OP
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Hi,
Yes it looks fine it was set up to scroll so I changed it to CO13 now all I get is ERROR when I press it. I checked for dial tone at the punch down also and it is fine. What is the ussual prcedure for adding a line? Punch it down and then restart the system and it should find it on its own ow am I missing a programming step?

#227893 05/05/05 10:19 AM
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If your system is partitioned for tenants, make sure that the CO13 is assigned to the right tenant. The "ERROR" message makes me believe that your phone is not set-up to access that trunk.

When you dial that CO13's number, does it ring at your station now? or does it ring anywhere in your office at all?

#227894 05/05/05 10:29 AM
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twarner Offline OP
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Got it!!! Thanks for all your help.


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