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Joined: Jun 2005
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I have another rookie problem. Two extensions in my dispatch are having volume issues. When they speak to customers they are very faint and when the customers speak to them they are faint. I tried the extensions on all of the different co lines but the problem remains on all lines. I'm sure there is not a setting to control the volume besides the normal volume control but if you have any suggestions it would be of great help
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Kiss my Buttset
Eli Phone Guy
Kiss my Buttset
Eli Phone Guy
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Joined: Nov 2003
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i'm guessing you have tried at the demarc with a buttset to confirm that the volume is ok?!
can all the other exts hear on those lines ok?
is so.....sounds like a phone or port problem.
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Joined: Jun 2005
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<font face="Verdana, Arial" size="2">Originally posted by chrislebeck:
i'm guessing you have tried at the demarc with a buttset to confirm that the volume is ok?!
can all the other exts hear on those lines ok?
is so.....sounds like a phone or port problem.</font> Yep, done all of the good stuff even changed out the phones. The problem is that I'm all out of ports. It looks like either buy a new card or live with it. If you ask me just light the whole place on fire and call it a solution. Thanx for the prompt reply, you guys rock ------------------ Kiss my Buttset Eli Phone Guy
Kiss my Buttset
Eli Phone Guy
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Joined: Nov 2003
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but does it happen on all of the phones? or just certain ones?
certain ones i would guess the phones or the phone ports (the esi card)
if on all phones then i'd guess the trunk card (coi)
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Joined: Nov 2003
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the fire is also a good thing to look into if you decide to go that route. NOTE that you'll end up with some free time for a while and will probably end up with a used merlin 410 system to have to deal with until the end of time.
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Joined: Aug 2005
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Just a thought if you have not swapped ports with one that does not have a problem and see if it follows. I noticed and ESI card there is a memory block 4-92 it is the recieving volume selection by default when customer hangs up phone goes back to the lowest volume this may help if you still have a problem.
David Parham
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