sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems elite 48 fax line?

Thanks in advance! We have NEC elite 48 and one of our fax is able to send fax out but not able to recieve anything. I have tried a different fax machine and it is still the same thing. Please advise on what i should look for.

does the fax go thru the phone system? usually not but it can. need to find this out 1st

All of the fax machines go through the phone system. The thing is when i call the fax line directly, i get a busy signal.

if you are going through and SLI port see if your port the fax is on is in DND.

Or someone may have dialed a number without dialing 9 first and accidently set call forwarding.


DJ

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Watson to Bell: "It must be working, all I get is a busy signal"

what shows on your display when you try to call the fax ext?

How can check if the line is on DND and how can i take it off DND?

Nik,

Chrislebeck was asking you on this exact topic. If you know the fax extension number, just dial it from any display handset. It will say if it's on DID.

If you don't, pick up the fax handset, and dial a display station, it will show you (on the display station) what the fax extension is. Then dial that (fax) extension from any of your display station, it will then give you the status of your fax extension.

Now, if your fax is setup so that it dials "9" or an trunk access automatically, then you will have to check with your installer or sys administrator as to what the fax extension is, and find out the status of that extension as described by Chris.

Thanks guy for all your help. I'm finally at the site and I found out the that the fax ext. is on DND. What would be the program code to take the DND out for this fax ext. using "Feature #0*8974"

That feature code you listed is for programming the system data and I think that code is not reccommended as it sets some flags that can cause problems.

You need to use the dial access code for cancelling DND which is 42 by default.

Of course whoever installed the system may have changed the access code and you will have to go into programming and find it.

DJ