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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
Probably over looking the easy way to do this but I have a DS2000. Using ring group (600).I have 4 Extentions in the group. Call come in ,hits the ring group, phones ring fine but need it to go to a voice mail box if not answered.I know its probably silly but I'm beaten my self stuiped over this one. Any Ideas, I've been staring at this lap top for over an hour,Its not helping.PLEASE HELP!!!! Thanks Jayman
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Joined: Apr 2005
Posts: 10
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Joined: Apr 2005
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Calls will go into Box 600/add a message center key to each of the 4 extensions to retrive messages
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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
That does make a lot of sence.Do I have to do any fowarding or station hunting and will this effect the ext. regular mailbox.Thanks for the relpy I'll make the message center keys and give this a shot. Thanks Jayman
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Joined: Sep 2003
Posts: 568
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Joined: Sep 2003
Posts: 568 |
"Do I have to do any fowarding or station hunting and will this effect the ext. regular mailbox."
No, No and No.
Bill
Our most valuable products are our knowledge, experience and time.
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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
The reason I ask is the ring group works fine but does not go to voice mail box (600).Yet does the mess. center button make a difference in that,right now it RNA.Please explain?? Thanks Jayman!!
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Joined: Sep 2003
Posts: 568
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Joined: Sep 2003
Posts: 568 |
In program 1003 (trunks/setup/options/ring destination) do you have "overflow destination" set and "activate overflow" set? The overflow destination should be "extension" to extension 700. The "activate overflow" shoule be checked. Do the same for the "Ring Destination (Night)" if you want the call handling to be the same at night.
Bill
Our most valuable products are our knowledge, experience and time.
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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
One thing I did fell to mention and I'm sorry but I'm also having problem with routing did's.This is a new install and the customer wanted to keep old ext. They have one DID (6220)but not an ext 220 .For some reason I cant rerout DID's to different ext's so I built ext 220 and fowarded all calls to 600 as a work around until I resolve DID routing.System or me (user error)not letting me DIL DID's to 700 or 600 or any other ext except what matches DID.
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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
Thanks guys got my ring group working great. Made the message center buttons, changed some timers.The customer is happy, my brain hurts a little but this website is the best. Thanks Jayman
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