sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems IPK II Outbound Call Log?

We've just gotten notice (not a legal issue...yet) that our company has had a "few" 911 calls placed and the caller hung up before the 911 operator spoke to them. We have sent out an e-mail to all staff telling them that if they mistakenly dial 911 to stay on the line and tell the operator that it was a mistake.

However, I was wondering if there was a way to verify that staff was actually responsible for these calls (a log that shows outgoing calls and UID?) and that it wasn't the IPK system placing the outbound call and then disconnecting.

If it's a staff issue, we can address that with them through various means (evil laugh). But, if there is a system problem, we need to address it ASAP to avoid any legal action and to avoid disrupting 911 service.

Has anyone had any reports of the IPK II system making outbound calls (particularly 911)?

Does anyone know if there is a way to see what outbound calls were placed and the extension/user id that placed the call?

Thanks for any information.

mp

Is this a new system for your company? This is a common problem when first moving to a system that uses 9 to access outgoing lines. The user dials 9 for an outside line, 1 for long distance, and 1 for the start of an area code... and there you have it. This is easily remedied by having the user pause just a fraction of a second after dialing 9 to insure that they have outside dial tone.

There are various call accounting software programs that will collect SMTP output, but I will defer the remainder of that question to the IPK experts along with the issue of spontaneous outcalling. I simply cannot imagine that it is the system itself.

Do you have any stations, such as a cordless, prime lined to "secretly" dial 9?

In The IPK 2 you can set 20-08-16 by COS that will alarm and show the extension that dialed 911.

Will the alarm show up on an ext. or elsewhere?

It will show up on the operators extension.

You can actually have the 911 calls go to all phones with an alarm and display exactly where it came from.
I also had a customer that was complaining about 911 calls and the police were getting a little nasty about it. I changed the programming so that you do have to dial 1 9-911. This took care of it for them.
Hope this helps.

Sorry. I don't know where that "1" came from. It should have said just 9-911