|
|
|
|
Joined: May 2006
Posts: 7
Member
|
|
Member
Joined: May 2006
Posts: 7 |
Does anyone know of (preferably free) software that can keep statistics/information about incoming/outgoing PBX calls? We have an ACD system, but would like to be able to gather information on non acd users' calls as well. We are looking for such information as number of calls recieved, number of calls made, time spent on calls, and if possible more detail like internal vs. external calls, ANI's, etc.
I believe we are running an IVS2 (matworx says 'for IVS2/IPS')
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,226 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,226 Likes: 2 |
I would think you need call accounting.
|
|
|
|
|
Joined: Jan 2005
Posts: 112
Member
|
|
Member
Joined: Jan 2005
Posts: 112 |
If you want all those details you will need to pay for something like call analyst.
|
|
|
|
Forums84
Topics94,556
Posts640,128
Members49,862
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
56
guests, and
75
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
