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Joined: Mar 2006
Posts: 193
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Joined: Mar 2006
Posts: 193 |
A customer of mine has a 4 port analog vanguard voicemail and they are complaining that messages that are being left are not being notified until the next day.
I have checked that all of the ports are working, but I am stumped as I thought this could not happen.
Chris
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
have you verified this is really happening ?
did you check the date on VM to be sure its not a day off ?
Skip
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Serving SW and West central Fl since 1984
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Joined: Mar 2006
Posts: 193
Member
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Member
Joined: Mar 2006
Posts: 193 |
I have not seen this happen, and I have checked the time and date and they are correct.
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Joined: Feb 2007
Posts: 58
Member
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Member
Joined: Feb 2007
Posts: 58 |
Make sure the times and dates on the voice mail and vanguard are accurate with each other.. not familiar with vanguard though
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Joined: Sep 2004
Posts: 4,225 Likes: 2
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Member
Joined: Sep 2004
Posts: 4,225 Likes: 2 |
Could be starting to see the hard drive fail. Vanguard is getting old in the tooth.
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Joined: Feb 2007
Posts: 2,473
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Member
Joined: Feb 2007
Posts: 2,473 |
Try to take notification port out off Hunt Group. make it not to Answer Incoming traffic. On large Volume of calls port doesn't have enough time to deliver notification on time.
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