sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SV8100 InMail

OK, I have one...

First, does anyone know what is going on with the key system voice mail queu at the NTAC? I simply cannot get anyone on the phone or given an oppertunity to set up a call back! This has been goin off & on for a couple of weeks now.

IPK,
I'm sure you have but asking anyway, have you dialed the pager number using your butt set or phone,timed the length needed for the call back number to be entered and see what the timers are set in the Inmail setup?

Yes, I have already played with that timer.

Btw, my SV8100 is at ver 2.0. I was informed by NTAC there is a bug regarding the internal modem on the PZVM-21 card.

If I could just get thru to the InMail guys...

IPK II,
Inmail introduced in the IPK II came from Intra mail of the Aspire side and I believe was developed by a company called CTL not Active voice. Since there are changes to Inmail with the SV8100 I guess it is possible Active voice got involved with it.

I suspect unlikly. Talking to a AV guy from AU this year they seemed a little miffed that NEC had included the Inmail in the IPK2 and SV8100 system rathwr than their mails only..

Both InMail for IPK II and IntraMail for Aspire were developed in-house by NEC (AV is responsible for InMail NTAC only).

IPKII, how are you monitoring the CO Line?
When you say you're back in the same mailbox, what exactly do you hear from InMail at this point?

I am monitoring the CO line with my butt-set. I hear the SV8100 go off-hook, dial the pager service, I hear the pager service answer, then I hear 2-3 seconds of MOH, then I hear the recorded name & canned prompt to leave a message in this same subscriber box. I never hear the SV8100 output the dial string from 47-01-07, which, I have also tried to manipulate, as well...

:bang:

I have worked on Vanguard mail sold for use on the Nitsuko product line and Prophet voice sold as generic, both used the same software developed by CTL. Intra mail also uses the same software and came to market 2 years before Inmail. NEC had to engineer their phone systems software to work with the Intra mail and Inmail software but they did not develop it.

When you are dialing the pager number, is the system going out a second trunk (trunk-to-trunk transfer), or are you using the telco's "Call transfer" (CENTREX) feature? The problem you are describing is identical to the issue I've run into where the customer subscribes to "Conference Calling" feature from the telco, but does not subscribe to "Call Transfer" or "Three way calling with transfer". Often times the customer has this feature on line one only.... not all of their lines.

Can you go across the line you were monitoring with your butt set, make a call to you cell phone, then transfer the call via the butt set to your office number? Does this test call work properly?

eriway, the 8100 is just grabbing a CO line from trunk group 1. It does sound like the system is trying to hook flash & transfer the call somewhere, but, why? This is just "simple" pager notification.