atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Electra Elite IPK II - Extension Ringing on Page

Hi, hoping someone can help.

One phone will ring whenever another phone pages it instead of just going right to voice over.

The phone that initiates the page displays the options: BYPASS and RLS

Anyone know how to set the phone so that when someone pages it just goes right to allowing for talking.

Thanks.

Dial service code 721 at the extension in question to switch it back to voice intercom.

723 will switch it to a ring intercom.

Thanks for the reply,

I tried those codes and it doesn't seem to work on the one phone having the problem, but does toggle ringing on other phones.

I'm not sure why on this one phone service code 721 does not turn off the ringing. When I input it, the phone displays Voice Call, just like the others, but still rings on page.

Any other ideas is much appreciated, thanks.

Well, let's try un-plugging this phone & then plug it back in. If that does'nt work, perhaps a reboot of the phone system is in order. If you still have trouble someone will have to check the class of service programming for this extension, it might be denied this feature.

Thanks so much IPKII for all your help.

I tried unplugging the phone and that didn't work.

I looked at the class of service programming and found this option checked which seems to be the option?
Under System Data 20-08: Class of Service Options(Outgoing Call Service):
10 - Handsfree Answerback/Forced Intercom Ringing Switching

Do you know if this is the setting for switching ringing on and off? If not, do you know by any chance?

I will try to reboot the system tonight after hours to see if that works.

Such a strange problem since it just started happening and isolated to just one phone.

Thanks again for all your help.

Let's also look at programs 20-09-05 & 20-13-06. These should be checked.

Yup both 20-09-05 & 20-13-06 are checked.

Hopefully the reboot will fix this problem.

Thanks so much!

Well the reboot did not work, I wonder if the phone is defective? Very strange problem.

Try another phone at that jack.

Have you checked 20-08-11 for the extensions class of service?