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DTMF Decoders? #24067 04/13/10 11:53 AM
Joined: Mar 2008 Posts: 98 Red Bank, NJ keytel Member
keytel Member Joined: Mar 2008 Posts: 98 Red Bank, NJ	Hi All, I have a telemarketing client. Right now if people want to be removed from their database, they call back the number on their caller id and leave a message in a mailbox set up be me with their phone number that they need removed. (Panasonic kx-td 1232 with Tva200 Vmail) They hire a person to retrieve the messages and manually enter the phone #s into an excel spreadsheet which is then used to update the "do not call list". The volume of calls is huge, literally thousands of messages left over the course of a weekend, there is not enough time in the day to pull all the messages! My question is, surely there must be some software/application out there where we can get the caller to enter their phone number so we can capture the dtmf touch tones and then input that informationto a pc program, preferably excel or word or any kind of database. Anyone have experience with this type of thing or suggestions to how I can help them? Thank you for your time. Paul Paul Mac Manus

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Re: DTMF Decoders? #24068 04/13/10 12:18 PM
Joined: Feb 2005 Posts: 12,360 Likes: 4 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,360 Likes: 4 New York	The volume of calls is huge, literally thousands of messages left over the course of a weekend, there is not enough time in the day to pull all the messages! Gee, really? Anyone have experience with this type of thing or suggestions to how I can help them? Some C4 strategically placed in their server room would be my suggestion. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

Re: DTMF Decoders? #24069 04/13/10 01:04 PM
Joined: Jun 2006 Posts: 8,735 Likes: 13 Sherbrooke, Quebec, Canada MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,735 Likes: 13 Sherbrooke, Quebec, Canada	Quote Originally posted by keytel: ...Anyone have experience with this type of thing or suggestions to how I can help them? Thank you for your time. Paul There must be software out there somewhere as I have called in to get my name off the lists. Do they work? Not a chance in hell, as I still get bothered. Take Hal's suggestion...it'd work much better, for us, the consumer anyway. Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

Re: DTMF Decoders? #24070 04/13/10 01:14 PM
Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon	Quote Originally posted by keytel: Hi All, I have a telemarketing client...now...people want to be removed from their database..."do not call...". The volume of calls is huge, literally thousands of messages left over the course of a weekend...! I hope I got the to the core of the issue. It's appears there are more people who prefer to be on the "Do Not Call" list than those who would like to be called. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: DTMF Decoders? #24071 04/13/10 01:18 PM
Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon	Quote Originally posted by Professor Shadow: Quote Originally posted by keytel: [b] Hi All, I have a telemarketing client...now...people want to be removed from their database..."do not call...". The volume of calls is huge, literally thousands of messages left over the course of a weekend...! I hope I got to the core of this issue. It's appears there are more people who prefer to be on the "Do Not Call" list, than those who would like to be called. I have a few customers, in the Service Industry, who eventually removed their Predictive Dialers because of the negative impact it had on their business. [/b] Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: DTMF Decoders? #24072 04/13/10 01:19 PM
Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon	It wasn't me! Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: DTMF Decoders? #24073 04/13/10 01:24 PM
Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576) dtmf RIP Admin
dtmf RIP Admin Joined: Mar 2001 Posts: 7,350 SLC, Utah (801-562-5576)	try this https://www.donotcallcompliance.com/ Russ runs a local service and private tech center. [/url]

Re: DTMF Decoders? #24074 04/13/10 01:32 PM
Joined: Mar 2008 Posts: 98 Red Bank, NJ keytel Member
keytel Member Joined: Mar 2008 Posts: 98 Red Bank, NJ	A little less sarcasm would be helpful. Do I like telemarketers? No. But I have been asked to come up with a solution by a client for which I would receive compensation for. Aren't we all this business to make money? Positive input appreciated. Thanks again for your time, Paul Paul Mac Manus

Re: DTMF Decoders? #24075 04/13/10 01:39 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	An Amanda voicemail can do this using token programming. I can send you an example of the token programming required for this application.

Re: DTMF Decoders? #24076 04/13/10 01:54 PM
Joined: Feb 2005 Posts: 12,360 Likes: 4 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,360 Likes: 4 New York	There must be software out there somewhere as I have called in to get my name off the lists. I wonder about that myself. I seriously doubt they are using any software, they just have you call a number to make it look like they have a way for you to remove your number. Doing so does nothing and may even be used to confirm that yours is a good number when they turn around and sell their list. I think the answer is the one Russ provided... or mine. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.