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Joined: Jul 2011
Posts: 4
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I have a reception phone that when on nite mode my auto attendant picks up, and then transfers to the reception phone to make sure that phone gets the blinking light for a message. During the day when she just walks away from her desk, I want it to do the same thing, but I don't want her to have to put it on night mode. I also want to know how to change the number of rings that happen before other extensions hit voicemail. I have an F420 voicemail or phones system model. Not sure which is which. Inherited system from another company.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
This would probably involve programming the phone system & voice mail. I know what an AD8 is, but not sure what an F420 is. More info would be needed to assist further.
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Joined: Jul 2011
Posts: 4
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I will get into program mode later today and get the software versions and maybe more info about the phone system. The system is at an offsite location, and I will be going there after 5pm today to hook up a UPS. I know how to get into programming mode, so once I get more info for you tonight, I will just need the line keys and program numbers to fix this.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Sounds like this might be a really old NEC Electra phone system (before Elite).
If that's the case, you might want to discuss an upgrade path to a more modern and full-featured system.
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Joined: Dec 2008
Posts: 189
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If the voice mail is an AD8, the phone system should be an IVS, IVSII or IPS.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Apparently NEC also made an early AD-8 for the Electra (before elite/elitemail).
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Joined: Nov 2008
Posts: 953
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Posts: 953 |
Thats right, the first AD-8 was made for the Electra Professional II.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Jul 2011
Posts: 4
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What I figured out I am really looking for is for an Electra Professional Level 2 phone system and what I really need help with is if there is any way to bypass/remove the auto attendant from picking up the call and just have it go straight to the voicemail of the reception extension. We really don't need to use the auto attendant. Can I take it out of the equation so to speak.
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