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Joined: Aug 2009
Posts: 279
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Joined: Aug 2009
Posts: 279
A client has a NEC Electra Elite phone system with voicemail and needs a password reset. He does not know the password for this box or the admin password. I do not know exactly what voicemail system he has.

What type of voicemail is likely to be installed with the NeC Electra Elite? Is it built-in or separate?

Can the voicemail password be reset from a phone?


Vaya con Dios amigos!
Butch
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It is an in-skin called Elitemail, and is based on the Active-Voice Repartee/AD_40 line.

It can be reset from a phone.

Log into the administrator mailbox and select the option to change a mailbox. Enter the extension number of the mailbox. Follow the directions / answer the questions.

If the administrator mailbox and passcode have been lost, they can be recovered by NEC tech support.

Joined: Aug 2009
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So the only option to reset the voicemail password is to call NEC tech support? Is there any way to default the voicemail system?


Vaya con Dios amigos!
Butch
Joined: Nov 2008
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PM Sent


"The Only Stupid Question, Is the Question Thats not Asked."
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Hi Butch, did you find an answer to your problem, I have the same situation. Many Thanks

Joined: Jun 2010
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I have the same issue, was there any other way to reset the Admin Password?


Moderated by  ttech 

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