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NEC IPK Hold Music Issue
#247888 10/10/11 10:37 AM
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We are currently having an issue with our hold music. We have an MP3 player plugged into the side and sometimes the music is fine other times it sounds broken up like it skips. I tried two different MP3 players with different music. Calls are always fine but I can not figure out why it would be doing this. Any Ideas?

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Re: NEC IPK Hold Music Issue
#247889 10/10/11 12:55 PM
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It sounds like possibly the cable or the jack on the cabinet are going bad.

Re: NEC IPK Hold Music Issue
#247890 10/10/11 02:25 PM
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Are you testing by listening using your cell phone or over a land line? Cell phone will always sound lousy.


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Re: NEC IPK Hold Music Issue
#247891 10/10/11 06:16 PM
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Pressing feature 26 turns on background music (moh) from a digital set.

Re: NEC IPK Hold Music Issue
#247892 10/13/11 12:14 PM
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I have tried it from a land line and all the calls are clear. WHen I pressed feature 26 I didn't notice any skipping but sometimes from the phone it seems like it works fine and other times it does not.

Re: NEC IPK Hold Music Issue
#247893 12/15/11 08:33 AM
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It ended up being the adapter to 3.5 for my mp3 player. Once I changed to a cable without an adapter it worked fine.


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