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Joined: Jul 2010
Posts: 70
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Joined: Jul 2010
Posts: 70 |
Switched from T1 to PRI now incoming calls won't work, getting busy signal phone company says it hits the PBX, help ?
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
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Joined: Jul 2010
Posts: 70
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Joined: Apr 2007
Posts: 1,439
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After you deleted the dti and programmed the PRT card did you do 3-14 and 3-91?
Also 1-1-20, 1-1-21 and 1-1-22?
1-13-00 (one LK lamp for each active channel)?
CAP keys on the phones in 4-12?
Phones in the correct CAP group in 4-43?
There's a lot that could have been missed.
Also, you added a PRT-u20 or u10, the u10 card only worked in older software levels.
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Joined: Jul 2010
Posts: 70
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Joined: Jul 2010
Posts: 70 |
After I deleted the DTI and put in the PRT the DID's were still there so I did not change anything on that. Prg 3-14 is not available on the PRI.
I did not change any keys on the phones, don't the existing keys work with the PRI ?
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Joined: Jul 2010
Posts: 70
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Joined: Jul 2010
Posts: 70 |
The system software is V 5.00 PRI protocol is NI2
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Joined: Apr 2007
Posts: 1,439
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3-14 should be set to "wink'
D
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Joined: Jul 2010
Posts: 70
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Joined: Jul 2010
Posts: 70 |
Program 3-14 is not availabe for the PRI only for the T1. After I changed the card to a PRI,
"trunk base" is greyed out.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
I hope you enjoyed you remote tech support. The issue turned out to be 3-52, it usually will have no setting. Did the caller ID start working?
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Joined: Jul 2010
Posts: 70
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Joined: Jul 2010
Posts: 70 |
Yes the caller ID works now.
Thanks a lot ! This was a nightmare.
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