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Joined: Aug 2012
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Is it possible to change the call delay when you call or transfer to a mobile extension?

The problem we have now is that when we dial a mobile extension it rings 3 times before the call actually hits the mobile phone linked to the extension.

We have set "Call forward ring both" on all the people that have both a desktop and a mobile extension and the same thing happens.

We would like it to start calling right away, without delay.

Help, please! Thanks!

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Are you using a PRI?

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Yes

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If you dial the MBX extension number how long does it take to ring and dialing the same cell fone number directly what time does that take??


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Paul W
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There is always going to be a delay because the reality is cell phones to not ring right away. I think also if you put a "#" key at the end of the dial string for the mobile number it speeds it up a tad.

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paulw,

When I dial the cell directly it receives the call right after the first ring.

When I dial the mobile ext the cell receives the call after the 3rd ring.

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I've noticed this too. The only way I've been able to get it to dial a bit quicker is to turn down the Inter-Digit timer to 2.

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I just did some tests on our in-house system and the time between ringing for direct dial and MBX dial were about the same 4~7 seconds


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Paul W
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Cell service is inherently "iffy". There will always be a delay or the call will not complete. in a "perfect" world, cell service would rival the "ole" bell system.

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Yes, cell service is "iffy", but this happens on every call.

If I call every cell attached to each mbx directly they all receive the call right after the first ring.

So, my guess is that there must be a setting that controls this delay. I have looked at up and down and I have changed some settings but still no luck.

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