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Joined: Jul 2005
Posts: 146 Likes: 1
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Joined: Jul 2005
Posts: 146 Likes: 1 |
I am looking for a call accounting program (free preferably) that I can use with an ESI phone system. Previously I could use Procomm Plus with a Comdial system and sort call records by account codes using the phone system. The ESI just sends the data out on the fly.
Unfortunately i need it to be able to sort it by account codes which will be digits dialed by the user to act as an account code.
Thanks for any info.
dougster
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Don't know of any free ones. Tapit,Trivium, and CallWhere come to mind as programs that we have used but they cost. You might be able to capture the text in Procomm and import to Excel and sort as you need.
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Joined: Sep 2005
Posts: 472
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Joined: Sep 2005
Posts: 472 |
ESI doesn't provide call accounting with the system...even as an add on? Hmmmmm? :rolleyes:
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
switch back to the comdial or try Tapit or Trivium
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Jun 2005
Posts: 349
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Joined: Jun 2005
Posts: 349 |
i used trivium on a ESI worked great but not free
Martin Wolfe
Wolfe Communications
Servicing the North Bay
Sonoma, Marin, Napa, Lake, San Francisco, Mendocino
ESI, Avaya, Star2Star,and Toshiba Installer
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Does the ESI have a SMDR port?
:confused:
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jul 2003
Posts: 766
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Joined: Jul 2003
Posts: 766 |
smdr is output on the same db9 serial connector as the mainentance port. default is 8 1 n 1200. smdr can also be directed to an nsp card. The output can be tabular or csv, tabular is default. esi recommends TAPIT for call accounting. esi doesn't use account codes.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Was going to recomend Ecas, but I don't know ESI.
Or how it hands off info.
But would quess a FREE call reporting software would be hard to find.
Sorry,
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Mar 2005
Posts: 3
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Hi, Check this link: https://www.simtel.net/product.php[id]74905[SiteID]simtel.net This is free Call Accounting for small user (less than 14 Exts and hotel with less than 6 Rooms). - CDR format can be easily defined by GUI, so that it is compatible with almost PBX. - Support getting CDR via Serial or IP Interface. - Flexible telephone tariff. - The BackEnd database is opened, so that if you have other software that you want to directly retrieve proccessed CDR (with call charge), this software is the best choice. Regards Tran Hong Quang
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